Key Issues > DHS Management
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DHS Management
The Department of Homeland Security (DHS) has made progress in improving its management functions (acquisition, financial, human capital, and information technology (IT)), but considerable work remains for DHS to address key challenges that hinder its ability to accomplish its missions.
The Department of Homeland Security was created in 2003 following the September 11 terrorist attacks. Since that time, DHS has been on GAO’s High Risk List because DHS had to combine 22 agencies—several with major management challenges—into one department. Failure to effectively address DHS’s management and mission risks could have serious consequences for U.S. national and economic security.
DHS has made considerable progress in transforming its original component agencies into a single department. However, DHS continues to face challenges that directly affect its ability to carry out its management functions in four key areas:
- Acquisitions. DHS’s efforts to improve the performance of its major acquisition programs are noteworthy, but the programs continue to face challenges. Staffing, funding, and requirements issues increase the likelihood that major acquisition projects will
1. cost more than expected—reducing DHS’s buying power; and
2. take longer to complete than expected—making frontline employees wait for new capabilities.
There can be valid reasons for cost growth or schedule delays, such as a program pursuing expanded capabilities to meet evolving threats. At the same time, other reasons for cost growth and schedule slips are more troubling, such as initial cost estimates that were not comprehensive.
- Human Capital. DHS has sustained its progress in implementing a human capital strategic plan and undertaken actions to identify current and future human capital needs. However, DHS has considerable work ahead to improve its employee morale. For instance, the Office of Personnel Management’s 2015 Federal Employee Viewpoint Survey data showed that DHS ranked last among 37 large federal agencies in all four dimensions of the survey’s index for human capital accountability and assessment (job satisfaction, leadership and knowledge management, results-oriented performance culture, and talent management).
- Financial Management. DHS received a clean audit opinion on its financial statements for fiscal years 2013, 2014, and 2015. However, there are material weaknesses in DHS’s internal controls over financial reporting, such as a lack of adequate controls to prevent or detect financial reporting errors related to property, plant, and equipment. These weaknesses continue to hamper DHS’s ability to provide reasonable assurance that its financial statements have been prepared appropriately. In addition, much work remains to modernize components' financial management systems. Without sound controls and systems, DHS faces long-term challenges in obtaining and sustaining a clean audit opinion on internal controls over financial reporting, and ensuring its financial management systems generate reliable, useful, and timely information for day-to-day decision making.
- IT. DHS has established and institutionalized a tiered governance and portfolio management structure for overseeing and managing its IT investments. However, in 2015, DHS shifted its IT focus from assets to services. Now, DHS’s IT work includes acquiring services and acting as a service broker (i.e., an intermediary between the purchaser of a service and the seller of that service). According to DHS officials, this change will require a major transition in the skill sets of DHS’s IT workforce, as well as the hiring, training, and managing of staff with those new skill sets. As such, this effort will need to be closely managed in order to succeed. Additionally, DHS has taken steps to enhance its information security program, but continued to experience weaknesses in security. In November 2015, the department’s financial statement auditor reported that DHS had made progress in correcting prior year security weaknesses. However, for the 12th consecutive year, the auditor designated deficiencies in IT security controls over financial systems as a material weakness.
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Department of Homeland Security: Progress Made, but Work Remains in Strengthening Acquisition and Other Management Functions
GAO-16-507T: Published: Mar 16, 2016. Publicly Released: Mar 16, 2016.
http://gao.gov/products/GAO-16-507T
GAO-16-507T: Published: Mar 16, 2016. Publicly Released: Mar 16, 2016.
Homeland Security: Oversight of Neglected Human Resources Information Technology Investment Is Needed
GAO-16-253: Published: Feb 11, 2016. Publicly Released: Feb 25, 2016.
http://gao.gov/products/GAO-16-253
GAO-16-253: Published: Feb 11, 2016. Publicly Released: Feb 25, 2016.
Homeland Security Acquisitions: Major Program Assessments Reveal Actions Needed to Improve Accountability
GAO-15-171SP: Published: Apr 22, 2015. Publicly Released: Apr 22, 2015.
http://gao.gov/products/GAO-15-171SP
GAO-15-171SP: Published: Apr 22, 2015. Publicly Released: Apr 22, 2015.
Department of Homeland Security: DHS's Efforts to Improve Employee Morale and Fill Senior Leadership Vacancies
GAO-14-228T: Published: Dec 12, 2013. Publicly Released: Dec 12, 2013.
http://gao.gov/products/GAO-14-228T
GAO-14-228T: Published: Dec 12, 2013. Publicly Released: Dec 12, 2013.
DHS Financial Management: Continued Effort Needed to Address Internal Control and System Challenges
GAO-14-106T: Published: Nov 15, 2013. Publicly Released: Nov 15, 2013.
http://gao.gov/products/GAO-14-106T
GAO-14-106T: Published: Nov 15, 2013. Publicly Released: Nov 15, 2013.
More Reports
Homeland Security Acquisitions: Joint Requirements Council's Initial Approach Is Generally Sound and It Is Developing a Process to Inform Investment Priorities
GAO-17-171: Published: Oct 24, 2016. Publicly Released: Oct 24, 2016.
http://gao.gov/products/GAO-17-171
GAO-17-171: Published: Oct 24, 2016. Publicly Released: Oct 24, 2016.
U.S. Customs and Border Protection: Contracting for Transportation and Guard Services for Detainees
GAO-17-89R: Published: Oct 17, 2016. Publicly Released: Oct 17, 2016.
http://gao.gov/products/GAO-17-89R
GAO-17-89R: Published: Oct 17, 2016. Publicly Released: Oct 17, 2016.
Aviation Security: TSA Should Ensure Testing Data Are Complete and Fully Used to Improve Screener Training and Operations
GAO-16-704: Published: Sep 7, 2016. Publicly Released: Sep 7, 2016.
http://gao.gov/products/GAO-16-704
GAO-16-704: Published: Sep 7, 2016. Publicly Released: Sep 7, 2016.
Information Technology Reform: Agencies Need to Increase Their Use of Incremental Development Practices
GAO-16-469: Published: Aug 16, 2016. Publicly Released: Sep 15, 2016.
http://gao.gov/products/GAO-16-469
GAO-16-469: Published: Aug 16, 2016. Publicly Released: Sep 15, 2016.
Coast Guard: Agency Could Better Assess Its Impact on Arctic Capability Gaps and Is Exploring Icebreaker Acquisition Options
GAO-16-738T: Published: Jul 12, 2016. Publicly Released: Jul 12, 2016.
http://gao.gov/products/GAO-16-738T
GAO-16-738T: Published: Jul 12, 2016. Publicly Released: Jul 12, 2016.
Immigration Benefits System: U.S. Citizenship and Immigration Services Can Improve Program Management
GAO-16-467: Published: Jul 7, 2016. Publicly Released: Jul 15, 2016.
http://gao.gov/products/GAO-16-467
GAO-16-467: Published: Jul 7, 2016. Publicly Released: Jul 15, 2016.
Coast Guard: Arctic Strategy Is Underway, but Agency Could Better Assess How Its Actions Mitigate Known Arctic Capability Gaps
GAO-16-453: Published: Jun 15, 2016. Publicly Released: Jul 12, 2016.
http://gao.gov/products/GAO-16-453
GAO-16-453: Published: Jun 15, 2016. Publicly Released: Jul 12, 2016.
Managing for Results: Agencies Need to Fully Identify and Report Major Management Challenges and Actions to Resolve them in their Agency Performance Plans
GAO-16-510: Published: Jun 15, 2016. Publicly Released: Jun 15, 2016.
http://gao.gov/products/GAO-16-510
GAO-16-510: Published: Jun 15, 2016. Publicly Released: Jun 15, 2016.
U.S. Customs and Border Protection: Review of the Staffing Analysis Report under the Border Patrol Agent Pay Reform Act of 2014
GAO-16-606R: Published: May 26, 2016. Publicly Released: May 26, 2016.
http://gao.gov/products/GAO-16-606R
GAO-16-606R: Published: May 26, 2016. Publicly Released: May 26, 2016.
Immigration Detention: Additional Actions Needed to Strengthen DHS Management of Short-Term Holding Facilities
GAO-16-514: Published: May 26, 2016. Publicly Released: May 26, 2016.
More...http://gao.gov/products/GAO-16-514
GAO-16-514: Published: May 26, 2016. Publicly Released: May 26, 2016.
Videos
Comptroller General Testifies to U.S. Senate on GAO's 2015 High Risk List
Department of Homeland Security: Progress Made in Implementation and Transformation of Management Functions, but More Work Remains
Podcasts
DHS Quick LookThursday, March 31, 2016
Quick Look at DHS AcquisitionsWednesday, April 22, 2015
Oversight of DHS AcquisitionsMonday, March 16, 2015