Constituent Services - U.S. Postal Service

Originally established by the Continental Congress in 1775 by the first Postmaster General, Benjamin Franklin, the U.S. Postal Service (USPS) is the largest employer of federal employees. It handles approximately 208 billion pieces of mail each year and maintains 38,000 postal installations throughout the country.

The Postal Reorganization Act of 1970 made the service an independent entity. The USPS provides many services for postal customers beyond mail delivery. The USPS website allows you to find a ZIP code, calculate postage, print a shipping label, locate a post office as well as other services.

Below are listed some frequently-asked questions (FAQs) regarding the United States Postal Service:

• What do I do if I am having a delivery problem that I have with the USPS?
• How do I find a ZIP code?
• How can I report a problem or file a complaint regarding the U.S. Postal Service?
• Do I have to notify the post office in person of a new address?

For more information you can visit the United States Postal Service online or contact their Customer Service toll free number at 1-800-275-8777.

For my office to assist you with any specific questions or concerns you may have, you will need to complete a privacy release form giving permission for my staff to make inquiries on your behalf. The Privacy Act of 1974 requires that I have your written authorization before I can obtain any information about you from a federal agency. You can read my office's Privacy Policy here.

While a friend or family member can certainly contact my office on someone else's behalf, the privacy release form must be signed by the individual needing the assistance. On any correspondence sent to me, please include your phone number and contact information so that my staff can be as responsive as possible to your request. 

When completing the form, please include all pertinent information such as:

• Your full name
• Your Social Security Number
• Date of birth
• Description of concern/issue
• Your contact information (phone number, address, e-mail)

My staff can then contact the appropriate agency on your behalf to determine the status of your claim and provide you with any further assistance. Please note that I cannot direct a certain outcome or mandate an expedited process. I can only communicate the circumstances and request that the appropriate actions be taken to assist you.

Please use the links below to download the form in either Word or PDF format.

Privacy Release Form (Word)	Privacy Release Form (PDF)

Please keep in mind that due to the constitutional separation of the legislative and judicial branches of government, an elected official is not allowed to be involved in legal matters. In these matters, you may wish to seek legal counsel. Additionally, I can only assist with federal agencies. If your concern is with a state or local entity, you will need to contact the appropriate jurisdiction for these issues. Additionally, those who are not living within the state of Idaho should contact their own state's delegation members for assistance. Exceptions to this would include military personnel who are away from the state while on active duty or students attending college out of state.

Again, I am more than happy to assist with issues you might have with the federal government and look forward to being your advocate whenever possible.