Submit a complaint
We’ve handled over 1 million complaints, helping consumers connect with financial companies to get direct responses about problems with mortgages, student loans, payday loans, debt collection, credit reports, and other financial products and services.
Every complaint we receive gives us insights into problems that people are experiencing in the marketplace and helps us to identify and prioritize problems for potential action. The result: better outcomes for consumers, and a better financial marketplace for everyone.
Submitting a complaint helps you
We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.
Submitting a complaint helps others
By coming to us, you aren’t just helping yourself. Your complaints play a role in everything we do, helping us to identify problems and prioritize our work. We turn your complaints into action to improve the marketplace.
Read complaints from other people
We publish complaint data (without information that directly identifies you) in our Consumer Complaint Database. Learn from other people’s experiences and see how companies have responded to complaints.
Learn how the CFPB helped a servicemember
When a servicemember couldn't get anywhere with his financial issue, Captain Jamison helped him submit a complaint.
Report a potential violation to us
You can report a tip to us, through a separate process, if you are a current or former employee of a company that you think has violated federal consumer financial laws or if you are an industry insider who knows about such a company. Unlike submitting a complaint, your tip will not be sent to the company. Please be aware that we cannot take in privileged information.