Service Description
NITC provides an enterprise-class portal solution for web application hosting that allows aggregation of applications and content for delivery as a single, role-based application.
What is Included
- Midrange Platform as a Service (PaaS) virtual server
- WebSphere™ Portal Server software licensing and maintenance
- Key NITC Technical Services to install, patch, and upgrade software components
- Additional virtual CPU, memory, and storage resources as required
- Optional Fault Tolerant and Disaster Recovery capabilities
- Optional Planning and Integration services
- Optional Application Integration services
How We Charge
Hosting charges are based on actual number of virtual servers and resources utilized.
Price drivers:
- Number of Web Portal servers required
- Additional virtual server resources required (CPU, Memory, Storage)
- Optional Fault Tolerance requirements
- Optional Disaster Recovery requirements
- Optional Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability |
99.9% or more excluding planned downtime* |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered over 99.99% availability.
Cost Saving Tips
- Engage NITC early in the scoping phase of a new project to identify all business and technical requirements
- Forecast response time and load expectations
- Utilize other OCIO service offerings to minimize application integration efforts and reduce costs through economies of scale
