Service Description
The NITC Database Platform as a Service offering provides a fully managed platform solution for use as an integral part of an overall customer application hosting environment. The offering provides scalable database services that provide required performance, reliability, and functionality while also providing cost savings associated with the overall ease of management and the economies of scale associated with a common, standardized solution.
What is Included
Fully managed database server
- Fully managed virtual server (optional for Oracle)
-
Standardized storage configurations
- Data Files
- Transaction Logs
- Database Backups
- Database software licensing and maintenance
- Database software installation and configuration
- Database operations, patching, and maintenance
-
Operating System and Database Administration
- Software installation and maintenance
- System-level patching and support
- Full database and transaction log backups for Point-In-Time database recovery
- System and Database monitoring services
Database Software Options
- MSSQL™
- Oracle™
- MySQL™
How We Charge
Hosting charges are based on the number of virtual servers provided and actual allocated resources.
Price drivers:
-
Number of Database virtual servers required
- Optional High Availability
- Optional Disaster Recovery
- Amount of actual CPU and memory required
- Amount of data storage required in 10GB increments
- Additional charges for optional data retention periods
- Additional charges for optional Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability |
99.9% or more excluding planned downtime* |
| Notification Services | Available upon request |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered over 99.99% availability.
Cost Saving Tips
- Engage NITC early in the scoping phase of a new project to identify all business and technical requirements
- Utilize other OCIO service offerings to minimize application integration efforts and reduce costs through economies of scale
