Service Description
NITC will manage customer-provided servers up through the Operating System (OS) in a secure operating environment including systems installation, engineering, administration, and support.
What is Included
- NITC enterprise class Facility services
- Availability and utilization monitoring
- Customer notification of related incidents
- Physical equipment installation assistance
- Cabling services per Enterprise Data Center standards
- Optional customer asset disposal
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Full Operating Systems administration services
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Limited systems engineering
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OS installation and customization
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OS upgrades and patching
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Security hardening per NIST standards
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Application software installation assistance
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User management and audit log review
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Virus protection and vulnerability mitigation
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Disaster recovery support
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Incident and problem resolution
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- Optional SAN / NAS disk storage services
- Backup / Archive services with customizable retention
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Network services
- Local and Wide Area Networking
- Network Security Services
- Related inheritable management controls
- Optional Professional Services such as:
Supported Operating Systems
| Service Platform | |||
|---|---|---|---|
| Operating System | x86 | Sparc | pSeries |
| VMWare™ | x | N/A | N/A |
| Windows™ | x | N/A | N/A |
| Redhat™ | x | N/A | N/A |
| Solaris™ | x | x | N/A |
| AIX™ | N/A | N/A | x |
How We Charge
Hosting charges are based on the number of physical and virtual servers managed.
Price Drivers:
- Amount of actual cabling and rack space required
- Amount of actual Backup/Archive data retained
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Additional charges may apply for
- Optional SAN/NAS disk storage
- Optional Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability | Varies by customer environment |
* NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered over 99.99% availability.
Cost Saving Tips
- Utilize NITC Network services
- Utilize NITC SAN / NAS and Backup/Archive services
- Utilize server virtualization to reduce hosting costs
Additional Information
- Customers are required to adhere to NITC Enterprise Data Center power, racking and cabling standards.
- Customers are required to adhere to NITC Network vulnerability mitigation policy
- Customers must allow NITC to maintain/update the Operating System to ensure vendor supportability
