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Contact FSD

Hours of Operation

Monday - Friday 8 a.m. to 8 p.m. ET

Live Chat

Web Form







  • Federal Service Desk

    Purpose

    The purpose of the Federal Service Desk (FSD.gov) is to help visitors get the information and assistance they need for the systems (websites) that the FSD supports. Note: There are NO fees associated with any FSD supported systems.

    Supported Systems

    System for Award Management (SAM)
    Catalog of Federal Domestic Assistance (CFDA)
    Electronic Subcontracting Reporting System (eSRS)
    Federal Business Opportunities (FBO)
    Federal Procurement Data System (FPDS-NG)
    FFATA Subaward Reporting System (FSRS)
    Wage Determinations OnLine (WDOL)

  • Contact FSD

    Live Chat

    Web Form

    Hours of Operation

    Monday - Friday 8 a.m. to 8 p.m. ET

  • News and Announcements

    • ALERT: Chat Feature is Active

      The Chat support option is available as of 11/15/2018, during our standard hours of operation. You may contact FSD via chat, web form, or telephone! Click the Live Chat, Web Form or Submit a Question links to access the online features.

    • ALERT - Bookmarked SAM URL

      Users who previously bookmarked the SAM.gov website will need to update their bookmark on November 5, 2018.  Users may continue to navigate directly to sam.gov, only the bookmarked URL will be affected.

    • NIA Code - Hurricane Florence (H18F)

      A new National Interest Action value 'Hurricane Florence 2018' has been added to track the relief contracts. For Web Portal users the value 'Hurricane Florence 2018' is available for selection in the National Interest Action field. The Contract Writing systems shall use the code 'H18F' when creating/updating documents through Business Services. National Interest Action value 'Hurricane Florence 2018' is valid from 09/13/2018 to 12/15/2018. Contracts reported against 'Hurricane Florence 2018' are available in the National Interest Action report starting Thursday, 09/20/2018.


    • As of June 29th, all Entities who create or update their registration in SAM.gov no longer need to have an approved Entity Administrator notarized letter on file before their registration is activated.

      Notarized letters can take up to 60 days to process and are processed in the order received.  You will receive an email from the Federal Service Desk when your notarized letter has been processed.

      Federal Service Desk agents cannot provide an update on the status of your notarized letter, or expedite the processing of your notarized letter, if you have not already received an email. 

    • FY18 Changes to Product Service Codes

      Product Services Codes (PSC) may be added, revised, or deleted to increase the accuracy of reporting. For changes to the PSCs to be considered for the upcoming fiscal year, users must submit their requests from October 1st to October 31st using the web form – Product Service Codes (PSC) Change Request.

    • FY17 Hydrofluorocarbon (HFC) Reporting

      Go to the FAR Data Collection Pilot and select the HFC button to report hydrofluorocarbon information for contracts which contain FAR 52.223-11 Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) in accordance with FAR 52.223-11(c)(2).

    • Searching the Disaster Response Registry

      The Disaster Response Registry on SAM.gov contains those contractors willing to provide debris removal, distribution of supplies, reconstruction, and other disaster or emergency relief activities inside the United States and its outlying areas. Download a one-page Quick User Guide to Searching the Disaster Response Registry for an overview.

    • ALERT: Registration in SAM is FREE

      There is NO FEE to register, or maintain your registration, in the System for Award Management (SAM.gov). If you receive an email from a company claiming to represent SAM.gov, be cautious. If you get an email from a company offering to help you register in SAM.gov asking you to contact them and pay them money, be cautious. These messages are not from the U.S. Government.  It is FREE to register and to maintain your registration in SAM.gov.

    • ALERT: Unsolicited CFDA Contact

      If you receive unsolicited contact of any kind from someone claiming to be an agent of the Catalog of Federal Domestic Assistance (CFDA), read this possible fraud notification.  These unsolicited messages are not from the U.S. Government.  CFDA will not contact you, ask you for money, or ask you for personal information.

    • Procurement Management Review (PMR) Verification Language

      Read a summary of the FY2016 Procurement Management Review (PMP) for the System for Award Management (SAM) and the Federal Funding Accountability and Transparency Act (FFATA) Subaward Reporting System (FSRS).

    • FY17 Procurement Data Quality Summary

      Read the Federal Procurement Data Quality Summary of agency data in the Federal Procurement Data System (FPDS) for Fiscal Year 2017.  The regulatory and policy requirement for verifying the accuracy and completeness of data meets the requirements for agencies certifying procurement data for the DATA Act.

    • Important Password Update - 1 of 2

      Users and Interfacing Systems must reset their passwords as required every 90 days or the account will be disabled IAW GSA IT Security Policy, (CIO P 2100.1). Registered users will receive an email notification to remind them of this requirement. If your account has been disabled, contact the Federal Service Desk at 866-606-8220 (Monday - Friday 8 a.m. to 8 p.m. ET).

       

       

       

    • Important Password Update - 2 of 2

      NOTE: If your account was re-enabled after contacting the FSD, you must reset your password before midnight on the day of the call to prevent it from being disabled once again.