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Office of Intake and Document Production
Leadership
Ernest DeStefano is the chief of the Office of Intake and Document Production.
Mission
Deliver effective, efficient and innovative applicant-focused intake and secure document production services.
What We Do
- Design, print and distribute USCIS forms.
- Manage the paper (USCIS Lockbox facilities) intake system.
- Troubleshoot intake issues, adjudicate fee waivers and resolve problems with applications.
- Produce and deliver secure benefit documents and cards, such as Permanent Resident Cards.
Organization
- We are comprised of over 130 federal employees located nationwide.
- The USCIS Lockbox facilities located in Chicago, Illinois; Phoenix, Arizona; and Lewisville, Texas, are operated by a Department of Treasury designated financial agent.
Contact Us
| If your question relates to... | Please contact... |
|---|---|
a filing mailed to the Chicago, Dallas, or Phoenix Lockbox. For example, you have questions about:
| Us by email at LockboxSupport@uscis.dhs.gov. We will answer each email in turn as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address with your email. Do not include social security numbers in emails. |
| Contact our USCIS Contact Center by phone at (800) 375-5283, or contact the service center or office processing your case, via the email addresses provided on the USCIS Contact Us web page. Or Use the InfoPass system on our website, https://my.uscis.gov/appointment, to make an appointment at your local USCIS office. |
