Service Description
CTS will maintain a secure, highly available wireless access service.
What Is Included
- Monitor wireless devices
- Correct and respond to performance issues
- Install upgrades, patches and replacements as needed
- Wireless access points
- External guest access
- Internal secure access utilizing NAC (Network Access Control) technologies
How We Charge
Wireless access is charged per Wireless Access Point (WAP) connections on an annual basis for warranty, management, and maintenance.
Service Level Metrics
Metric Name Performance Measures
| Performance | Performance Measure | Performance Target |
|---|---|---|
| Wireless Access Availability |
Up time 24 x 7 |
99.9% |
Measurement Tool - CTS Remedy