Service Description
CTS provides equipment specifications, acquisitions, and management of vendor provided services (such as those available through the General Services Administration Networx contract vehicle) not covered under UCaaS.
What is included
Voice Teleconferencing Service
Audio conferencing numbers are setup and provided to individual customers by CTS at the customer’s request; providing access to government-rate telephone conference calling services from non-Government carriers. Customers may access calls either via toll-free or toll, long distance service. Numbers may include a web conferencing option, providing desktop-based presentation capability.
How We Charge
Audio Conferencing Pricing
| Product/Service Offering | UNIT of Measure Description |
|---|---|
|
Audio Conferencing |
Measured by the number of audio conferencing minutes |
Charges are based on the audio conferencing minutes used.
Service Level Metrics
Audio Conferencing Performance Measures
| Performance | Performance Measure | Performance Target |
|---|---|---|
| Voice Conferencing Number Ordering Time |
Less than or equal to 45 business days Order Date – Ticket Request Date
|
95% |
Measurement Tool - CTS Remedy