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Additional Services

Combined Federal Campaign (Closes Jan. 11, 2019)
FEDVIP Dental and Vision (Closes Dec. 10, 2018)
FEHB Open Season Online (Closes Dec. 10, 2018)
OPM.gov
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Services Online Capabilities

Change your Federal and State Income Tax withholding
Change your Mailing Address
Change your Password
Establish an Allotment to an Organization
Request Duplicate Annuity Booklet
Set up a Checking or Savings Allotment
Sign up for Direct Deposit of your Payment
Update your Email Address/Opt-in to Receive Information Electronically
View/Print Annuity Statement/Verification of Income

System Messages / Information

No announcements at this time.

Notice to Users:

"This is an Office of Personnel Management (OPM) computer system for use only by authorized users. OPM computer systems are to be used for official business. Your use of this Government system for whatever purpose is not private or anonymous. While using Government systems, your use may be monitored or recorded. Unauthorized or inappropriate use of a Government system may result in the loss or limitation of your privileges. You may also face criminal penalties or financial liability depending on the severity of the misuse. Examples of unauthorized actions include attempts or acts to access, view, upload, change or delete information on this system, modify this system, deny access to this system, accrue resources for unauthorized use, or otherwise misuse of this system are strictly prohibited. Such attempts or acts are subject to action that may result in criminal, civil, or administrative penalties."

"All access or use of this system constitutes the user's understanding and acceptance of these terms and constitutes unconditional consent to review, monitor, record, audit, and take action by all authorized government and law enforcement personnel."

"You should read the Privacy Act Statement which is posted on the Main Page of Services Online for a description of how the information you provide in this system will be used and shared."

Help - Login

Entering claim number

When logging in to SOL, you must enter every character of your claim number, which begins with A or F. Please contact us or refer to your Retirement Services ID Card for your claim number. You may also find your claim number on most correspondence received from OPM.

For your first login to SOL, your password will be the temporary password issued to you by OPM through the mail. During that session, you will establish a secure password for future logins.

Note: If you are a representative payee, guardian, conservator, or any other third party representing an OPM annuitant, you cannot use SOL. Please contact our Retirement Operations Center for further information at 1-888-767-6738 or you can send an email to retire@opm.gov.

Forgotten password

If you receive the message that the combination of numbers you have entered do not match, please make sure you use the temporary numeric password we sent you when requesting access to SOL. Please refer to information about how to contact us for assistance.

If you receive a message that we are unable to provide you access to the website because we are unable to identify your records, please contact us for assistance.

If you are receiving regular payments and you have not received your temporary numeric password or you have lost your current password. Select the Forgot Password? link under the Password field on the Services Online Login page. The Reset Password Request page loads, along with the alert against generating duplicate requests.

You can request a password by either Email or by Mail. You must know your claim number, last name, and city that is on file at OPM.

To receive a password by email, you must have an email address on file within SOL and you must have already established and be able to answer your personal security questions.

For security reasons, you cannot use the online password request system to request a temporary password if your account has not been accessed within a 15 month period or if your account has been deactivated. You must contact our Retirement Operations Center at 1-888-767-6738 and speak to a customer service agent to request a new password.

Do not request a new Password if:

You have already requested a password by mail within the last 7 days.
You have already requested a password by email within the last 24 hours.
You have called the Retirement Operations Center and requested a new password.

By requesting a new password in any of the above instances, you will further delay your access to SOL.

Changing your password

You can change your password by selecting the "Change" button in the Password and Security section on the Manage User Profile page. The page lists the dates that the password was last changed and when the next change is required by, 15 months in the future. low the Password field on the SOL Login Page. SOL Menu after you access the website with your existing password. We recommend that you change your password to something easy to remember and safeguard it against unauthorized access and use.

Remember to keep the following in mind when selecting your new password:

Minimum of 8 characters.
Maximum of 30 characters.
Must contain at least one of each of the following character groups:
- A-Z (Upper Case Letters)
- a-z (Lower Case Letters)
- 0-9 (Numbers)
May contain certain special characters @, $, %, &, *, +, =, ?, <, >.

Do not select a password that can be easily guessed by others. Protect your password. If you write it down, safeguard it.

After entering your temporary numeric password, you will be asked to verify your new password by entering it once more. After you have entered your new password a second time, press the Save New Password button.

If you select Cancel, you will return to the Main Menu without processing a request for a new password.

Where do I find my claim number?

Your claim number is shown on your Retirement Services Card that was mailed to you when you retired.

Your claim number can be found on documents from OPM, for example, your annuity statement, 1099R tax statement, and your retirement benefit booklet.

What information should I enter?

Do not enter any dashes, spaces, or extra characters.

Enter the claim number beginning with A or F and the numeric seven digit claim number and the suffix.

How do I know what to enter for the suffix?

The suffix is the number or letter shown after your seven digit claim number that can be found on your Retirement Services Card, for annuitants this is usually a 0 (zero) and for survivor annuitants this is usually a W. (A00000000) (F0000000W)

Privacy Act Statement

Solicitation of this information is authorized by the Civil Service Retirement law (Chapter 83, title 5, U. S. Code) and the Federal Employees Retirement law (Chapter 84, title 5, U. S. Code).The information you furnish will be used to identify records properly associated with your application for Federal benefits, to obtain additional information if necessary, to determine and allow present or future benefits, and to maintain a uniquely identifiable claim file.The information may be shared and is subject to verification via paper, electronic media, or through the use of computer matching programs, with national, state, local or other charitable or social security administrative agencies in order to determine benefits under their programs, to obtain information necessary for determination or continuation of benefits under this program, or to report income for tax purposes.It may also be shared and verified, as noted above, with law enforcement agencies when they are investigating a violation or potential violation of civil or criminal law.

Executive Order 9397 (November 22, 1943) authorizes the use of the Social Security number. Furnishing the data requested is voluntary, but failure to do so may delay or make it impossible for us to process your request.

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