Service Description
The NITC Platform as a Service (PaaS) Server offering provides standard virtualized operating platforms to securely host customer applications. NITC utilizes advanced server virtualization technologies, strict standards, and economies of scale to enable rapid delivery of cost-effective, fully-managed operating platforms with expanded inheritable security controls.
What is Included
-
Fully managed operating platform infrastructure
- State-of-the-art server hardware
- Standardized operating systems
- SAN/NAS disk storage as required
- Backup/Archive services as required
- Highly available Network services
- Redundant server hardware
- Periodic technology refresh
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Full platform administration services
- Virtual server configuration
- Virtual OS installation
- Virtual OS upgrades and patching
- Security hardening per NIST standards
- User management and audit log review
- Virus protection and vulnerability mitigation
- Disaster recovery support
- Incident and problem resolution
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Systems engineering based on application requirements
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Related inheritable management controls
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Optional Virtual Desktop Platform as a Service
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Optional Professional Services such as
Platform Options
| Platform | Windows | Linux | AIX | Solaris |
|---|---|---|---|---|
| X86 | x | x | ||
| pSeries | x | |||
| Sparc | x |
How We Charge
Hosting charges are based on the number of virtual servers provided and actual allocated resources.
Price drivers:
- Number and type of virtual servers
- Amount of actual CPU and memory required
- Amount of actual Backup/Archive data retained
- Amount of actual SAN/NAS disk storage required
- Any RSA token requirements for Remote Access
- Additional charges may apply for optional Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability |
99.9% or more excluding planned downtime* |
* NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays from 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered over 99.99% availability.
Cost Saving Tips
- Be prepared to provide key hosting requirements to expedite the planning process
Additional Information
- Customers must allow NITC to maintain/update the Operating System to ensure vendor supportability
- Transitional IaaS is also available for application development and as a temporary solution to support Enterprise Data Center Consolidation
