Service Description
EAS provides a social networking software solution to empower USDA employees to develop and maintain a network of colleagues and nurture creativity with communities of coworkers, partners and customers.
What's Included
- Fully Managed Social Networking solution
- Access management provided through eAuthentication
-
Robust Social Networking Suite that includes:
- Profiles
- Communities
- Activities
- Blogs
- Wikis
- Files
- Bookmarks
How We Charge
Solution charges are based on the following factors:
- Fee based on each user within the agency
- Additional fee for storage use above the standard limit
Service Level Metrics
| Measure | Target SLA |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability | 99.99% excluding planned downtime* |
| Website Metrics | Weekly log delivery |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.
Cost Saving Tips
We encourage the use of enterprise applications to take advantage of economies of scale thereby reducing cost to all customers
Additional Information
USDA Connect Website https://connections.usda.gov/
USDA CONTACT
Chris North, Director
OCIO, Enterprise Applications Services (EAS)