• FAFSA^® submission, correction, or signature
• FSA ID (username and password)

Federal Student Aid Information Center
1-800-433-3243
Chat and email are available

Note: The contact center can discuss FSA ID issues only with the owner of the FSA ID

• Parent PLUS loan application on StudentLoans.gov

Student Loan Support Center
1-800-557-7394

• Make a loan payment
• Repayment plans, including general questions about income-driven repayment
• Deferment and forbearance
• Teacher loan forgiveness
• Closed school loan discharge application

Student Loan Servicer

• Public Service Loan Forgiveness (PSLF)
• PSLF Employment Certification Form

FedLoan Servicing
1-855-265-4038

You can mail your completed PSLF Employment Certification Form to this address:

U.S. Department of Education
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184

You may also fax the form to 717-720-1628

• Borrower defense
• Apply for borrower defense to loan repayment

Borrower Defense Customer Support: 1-855-279-6207

You may email or mail your completed Application for Borrower Defense to Loan Repayment to:

BorrowerDefense@ed.gov

U.S. Department of Education – Borrower Defense to Repayment
P.O. Box 1854
Monticello, KY 42633

• Income-driven repayment plan application on StudentLoans.gov
• Loan consolidation

Student Loan Support Center
1-800-557-7394

• Defaulted loan
• Wage or tax refund garnishment

Default Resolution Group
1-800-621-3115
1-877-825-9923 TTY

• Loan dispute (after taking all steps on Resolving Disputes page of this site)

Federal Student Aid Ombudsman Group
1-877-557-2575

• FAFSA process
• Using FSA ID (username and password) during FAFSA process

Federal Student Aid Information Center
1-800-433-3243
Chat and email are available

Note: The contact center can discuss FSA ID issues only with the owner of the FSA ID

• Getting aid (grants, loans)—how much and when
• Loan cancellation within 120 days of disbursement
• Withdrawing from school or transferring

Your school financial aid office

• Loan agreement (MPN)
• Student PLUS loan application on StudentLoans.gov
• Entrance or exit counseling
• Using FSA ID on StudentLoans.gov

Student Loan Support Center
1-800-557-7394

• Closed school

Closed school resource page

• Get help with a response you received about an aid dispute (response is incorrect, or you disagree with it)

Federal Student Aid Ombudsman Group
1-877-557-2575

• Submit a complaint
• Report suspicious activity
• Report broken links or something else not working on this site
• Suggest website improvements
• Send a compliment

Federal Student Aid Feedback System