Service Description
Private cloud with on demand self-service, flexible network capabilities, resource pooling, rapid elasticity and a robust recovery infrastructure. Service is meant to facilitate a dedicated hosting infrastructure in a highly available compute environment.
What is Included
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Broad range of VM sizes to fit any workload
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Hourly metered billing for actual resource usage
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OS licensing for MSWindows and RHEL are included with each VM instance
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Ability to provision networks, routers, firewalls, machine images, disk volumes, load balancers, and virtual machines from a single user interface
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Platform orchestration to provision and scale environment
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Full access to API endpoints enabling integration into DevOps workflows
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Tier 1 Service Desk support
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Secure facility, hardware, and system software
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Performance monitoring at the service layer
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Diagnose and correct problems for all extensions to environments that NITC develops and maintains
How We Charge
The hosting charges are billed hourly based on the actual resources consumed. Standard VM instance sizes are individually priced in hourly increments. Volume-based storage is billed based on average monthly usage and is recorded on an hourly basis.Windows/Red Hat Operating System licensing is included.
Price drivers:
- Size of Virtual Machine
- Single site vs Multi site
- Hours of actual use (rounded to the next hour increment)
- Amount of actual disk storage required
- Any RSA token requirements for Remote Access
- Additional charges may apply for optional Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability |
99.9% or more excluding planned downtime* |
* NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays from 1800 to 2400 hours Central Time.
Cost Saving Tips
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Proactively inform NITC of infrastructure requirements
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Proactively inform NITC of disk storage requirements
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Provide key hosting requirements at engagement on-set to take advantage of NITC’s capacity planning recommendations.
Additional Information
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered over 99.99% availability.
