Customer Service “the Prime Directive”
HARLINGEN, Texas — The Harlingen VA Outpatient Clinic held its first sub Management Advisory Council …
Official Blog of the U.S. Department of Veterans Affairs
HARLINGEN, Texas — The Harlingen VA Outpatient Clinic held its first sub Management Advisory Council …
HARLINGEN, Texas – September marked the U.S. Department of Veterans Affairs (VA) annual observance of …
Customer service and implementation of the MISSION Act among VA’s top priorities
VA’s approach follows the President’s Management Agenda, which lays out a long-term vision for …
"We have a solemn responsibility to Veterans—not just today, but in the months and years to come, to set …
One example is the Care in the Community Tool (CITCoM). This innovation improved the timeliness of the …
There is a perception that a lot of the regional offices’ decisions are appealed to the Board of …
There are techniques that Veterans and their loved ones can learn to begin advocating for the quality of …
Sec. Bob McDonald’s push to improve the VA experience for Veterans just got more brain power behind …
When Secretary Bob McDonald took office he immediately set off on a series of engagements to regain trust …