Service Description
NITC Database Management services can provide the necessary professional expertise to install, configure, operate, and maintain industry standard database software.
What is Included
- Database engineering and architecture design
- Database software installation and configuration
- Database operations, patching, and maintenance
- Initial database installation and integration
- Database backup and recovery
- Pre-production and testing support
- Management of privileged user accounts to manage tables, indexes, and other data structures
- Problem and incident management
- Performance tuning and troubleshooting
The full suite of standard offerings includes:
| N/A | Platform | ||
|---|---|---|---|
| Database | Midrange | z/OS | z/Linux |
| DB2 | x | x | x |
| Oracle™ | x | N/A | x |
| MSSQL | x | N/A | N/A |
| MySQL | x | N/A | N/A |
How We Charge
Charges are based on actual number of professional services hours.
Price Drivers:
- Size and number of database instances
- Number and frequency of database refreshes
- Actual software licensing and maintenance
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Additional charges may apply for
- Platform as a Service
- Infrastructure as a Service
- Other Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| Incident Response | 24 x 7 |
Cost Saving Tips
- Utilize standard software platforms
- Establish archive and purge criteria to minimize storage requirements
Additional Information
- Support for non-standard Database requests will be evaluated on a case-by-case basis
