Service Description
NITC can provide the professional services required for integrating and administering enterprise-class business applications.
What is Included
- Application architecture planning
- Application integration expertise and consultation
- Application software installation, maintenance, and support
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Supported Applications Services include, but are not limited to::
- Web Applications Servers such as IBM WebSphere, Oracle WebLogic, JBoss and Tomcat
- Content Management solutions such as Oracle WebCenter Content and IBM Web Content Manager
- Web Servers such as IBM HTTP Server, Oracle HTTP Server and Apache
- Business intelligence suites such as IBM Cognos and Oracle Business Intelligence
- Many other Commercial-Off-The-Shelf (COTS) products.
- IBM MQ Series™
How We Charge
Charges are based on actual numbers of professional services hours.
Price Drivers:
- Scope and timeframe of integration project
- Required software licenses
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Additional charges may apply for
- Platform as a Service
- Infrastructure as a Service
- Other Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| Incident Response | 24 x 7 |
Cost Saving Tips
- Avoid greater costs associated with high priority service
- Engage project team early to document requirements
- Minimize changes during project delivery
- Avoid historical project cost estimation
- Ensure that all requirements are documented
Additional Information
- Customer acceptance of deliverables is required
- Administration and support for other application software is considered on a case-by-case basis
