The NITC Service Desk is your single Point of Contact (POC) for managing incidents to resolution. The Service Desk facilitates the restoration of normal operational service to minimize business impact to the customer. The Service Desk is available 24 hours a day, 7 days a week, and utilizes Information Technology Service Management (ITSM) best practices to record, route, and manage the timely response to all service requests.
The NITC Service Desk supports customers daily with:
- Incident management
- Problem management
- Information requests
- Service requests
- Password resets
- Account permissions
- Connectivity issues
- Remote access
- Lost equipment notification
When contacting the Service Desk for assistance:
-
Be prepared to provide required information
- Contact information
- Relevant agency and system information
- Information related to request
- Provide appropriate authorization for service requests
- Utilize optional email template
The NITC ITIL-based ITSM practices provide:
- Configuration Management Database (CMDB)
- Asset Management
- Configuration Management
- Release Management
- Change Management
- Incident Management
- Problem Management
Contact the NITC Service Desk at:
NITCServiceDesk@ocio.usda.gov
888-USE-NITC or 816-926-6660