The NITC System and Network Control Center (SNCC) monitors the performance and availability of NITC managed systems and networks 24 hours a day, 7 days a week.
The NITC SNCC performs:
- System and network monitoring
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2nd Tier Systems Administration support
- Mainframe Initial Program Loads (IPLs)
- System Reboots
- Hardware Resets
- Hardware Support
- Software Support
- Production control functions
-
Facility monitoring and management
- Power and Environmental Equipment Support and Incident Resolution
- Data Center Security and Access Control
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Tape management
- Physical tape handling
- Offsite tape rotation and retrieval
- Coordination and deployment of media for disaster recovery
- Data component disposal
- 2nd Tier Incident and Problem Management support
- Certification of hardware/software changes
When contacting the SNCC:
-
Be prepared to provide required information
- Contact information
- Relevant agency and system information
- Information related to request
- Provide appropriate authorization for service requests
- Utilize optional email template
Contact the SNCC via the NITC Service Desk at:
NITCServiceDesk@ocio.usda.gov
888-USE-NITC or 816-926-6660