Service Description
The NITC Storage Area Network (SAN) provides a robust disk storage infrastructure for Collocation, Managed Hosting, and Cloud Service customers. NITC exploits storage virtualization technologies, strict standards, and economies of scale to enable rapid delivery of cost-effective, fully-managed disk storage cost/performance options.
What is Included
-
Enterprise-class virtualized disk storage controllers
- High scalability
- High performance
- High availability
-
Robust data replication and migration features
- Local disk cloning
-
Remote replication for disaster recovery
- Primary Disk - Continuous
- Backup Disk - Manual or Scripted
- Three virtualized disk storage options
-
Redundant SAN architecture
- Dual-fabric architecture
- Enterprise-class directors and switches
- Security of mission-critical data provided through management of access rights
- Periodic technology refresh
- Fully secured data access and inheritable controls
- Proper disposal of failed data components
- Disaster recovery support for replicated data
- Dynamic load balancing path management software
- Recommended Backup/Archive services are also available
Disk Storage Options
Option | Performance | Purpose |
---|---|---|
Tier 1 | High | Performance Sensitive |
Tier 2 | Medium | Typical Applications |
Tier 3 | Low | Backup and Archive |
How We Charge
Charges are based on connectivity requirements and actual disk allocations by tier.
Price drivers:
- Number of SAN ports utilized
- Storage Allocation in Gigabytes
- Additional charges may apply for storage allocation associated with any local or remote replication
Service Level Metrics
Measure | Service Level Targets |
---|---|
Infrastructure Monitoring | 24 x 7 |
Incident Response | 24 x 7 |
Infrastructure Availability | 99.9%* or more |
* Target availability does not include any scheduled downtime and requires dual SAN/NAS connectivity to the storage infrastructure.
Cost Saving Tips
- Utilize disk storage tiers appropriately
- Utilize provided path management software or native Operating System capabilities
- Proactively inform NITC of disk storage requirements
Additional Information
- File system and database recovery procedures are typically required for Disaster Recovery