Service Description
NITC provides an enterprise-class web server solution that meets agency requirements for light-weight web applications that require very little dynamic data. This offering includes simple scripting capable of supporting light-weight database updates and data retrieval.
What is Included
-
Single Midrange Platform as a Service virtual server
- Red Hat Enterprise Linux
- Apache Web Server
- PHP and Perl scripting modules
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Key NITC Technical Services to install, patch, and upgrade software components
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Additional virtual CPU, memory, and storage resources when required
- Optional Fault Tolerant and Disaster Recovery capabilities
- Optional Planning and Integration services
- Optional Application Integration services
How We Charge
Hosting charges are based on the number of virtual servers and resources allocated.
Price drivers:
- Number of Web servers required
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Additional virtual server resources required
(CPU, Memory, Storage)- Optional Fault Tolerance requirements
- Optional Disaster Recovery requirements
- Optional Professional Services
Service Level Metrics
| Measure | Service Level Targets |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| System Availability |
99.9% or more excluding planned downtime* |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered over 99.99% availability.
Cost Saving Tips
- Engage NITC early in the scoping phase of a new project to identify all business and technical requirements
- Forecast response time and load expectations
- Utilize other OCIO service offerings to minimize application integration efforts and reduce costs through economies of scale
