Customer Service
Patient Advocates
The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. The best time to let us know of any concern or question is at the time it happens so we can resolve it quickly.
Katrina Leeks
Patient Advocate
317-988-2602
Pauletta Morris
Patient Advocate
317-988-2602
Sandy Rolland
Patient Advocate
317-988-2602
Sharolyn Ziegler
Patient Advocate
317-988-2602
Tina Hewitt-White
Patient Advocate, Supervisor
317-988-2602
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
We have several officers assigned to meet the unique needs of a variety of Veteran concerns. Privacy Officer, Freedom of Information Act requests, Richard Kurth, 317-988-4153; Former POW Advocate, Monica Connoly, 317-988-3685; Minority Veterans Program Manager, Sandy Rolland, 317-988-4140; Women Veterans Program Manager, Judith Kelly, 317-988-4642; My HealtheVet Program Manager, Jennie Gatchell, 317-988-3913
For a listing of additional contacts, please visit our phone directory.
Our Patient Advocates are Tina Hewitt White, Sharolyn Ziegler, Pauletta Morris, Sandy Rolland and Katrina Leeks. Their offices are located on the 2nd floor, in the A-wing, room A-2004. They can be contacted via phone at 317-988-2602.
The VA actively ensures patient safety. If you need to contact us regarding patient safety and quality, please go to Patient Safety and Quality.
PATIENT ADVISORY COUNCIL (PAC)
The PAC is a working task force of Veterans that help the VA Medical Center always put patients and families first through personalized, proactive, patient driven health care.
For more information, contact David Parker at 317-988-9319.
