We're currently experiencing technical issues that have delayed the refresh of data in the Consumer Complaint database.
We're currently experiencing technical issues that have delayed the refresh of consumer complaint narratives in the Consumer Complaint database.
We expect to refresh the data in the next few days.
Consumer Complaint Database
Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.
Consumers have let us know they want to share their complaint descriptions so others can learn from their experience.
All complaint data we publish is freely available for anyone to use, analyze, and build on.
How one complaint can help millions
97% of complaints sent to companies get timely responses
By submitting a complaint, consumers can be heard by financial companies, get help with their own issues, and help others avoid similar ones. Every complaint provides insight into problems that people are experiencing, helping us identify inappropriate practices and allowing us to stop them before they become major issues. The result: better outcomes for consumers, and a better financial marketplace for everyone.
Have an issue with a financial product or service? Add your voice. Submit a complaint.
97% of complaints sent to companies get timely responses
Recent changes to the Consumer Complaint Database
In April 2017 we updated the form consumers use to submit complaints. The changes include making some plain language improvements and reorganizing how products, sub-products, issues, and sub-issues are grouped.
The Consumer Complaint Database shows the consumer’s original product, sub-product, issue, and sub-issue selections consistent with the options available on the form at the time the consumer submitted the complaint.
About the data
The Consumer Complaint Database is a collection of complaints on a range of consumer financial products and services, sent to companies for response. We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship between the consumer and the company. See publication criteria
Since we started accepting complaints in July 2011, we’ve helped consumers connect with financial companies to understand issues with their mortgages, fix errors on their credit reports, stop harassment from debt collectors, and get direct responses about problems with their credit cards, checking and savings accounts, student loans, and more. We analyze the data to identify trends and problems in the marketplace to help us do a better job supervising companies, enforcing federal consumer financial laws and writing rules and regulations. We publish reports on complaints and share information with state and federal agencies.
The database generally updates daily, and contains certain information for each complaint, including the source of the complaint, the date of submission, and the company the complaint was sent to for response. The database also includes information about the actions taken by the company in response to the complaint, such as, whether the company’s response was timely and how the company responded. If the consumer opts to share it and after we take steps to remove personal information, we publish the consumer’s description of what happened. Companies also have the option to select a public response. Company level information should be considered in context of company size and/or market share. Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database.
Download the data
Our reports highlight some of what we’re seeing in the complaints we handle, but know there are more ways to use, analyze and build on the data. That’s why we make it possible for you to download the data, once we have taken steps to remove personal information.
You can download all complaint data as either a CSV of JSON file here, or you can download a subset of the data—like all complaints for a specific product—by filtering the full data set and exporting your results.
Use our data
Looking to export our data and have more control over it? Use our Open Data API.
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