Patient Information
Before you Visit
Determine Your Eligibility
Before receiving services, you should first determine your eligibility: http://go.va.gov/rvq7
Schedule an Appointment
Contact us to schedule an appointment with a primary care provider. Saturday appointments also available. https://www.indianapolis.va.gov/patients/appointments.asp
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way we will be able to see another veteran during that time period.
During Your Stay or Care
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time: http://go.va.gov/8rw9
Your Patient Aligned Care Team
A Patient Aligned Care Team is a group of health care professionals. This team helps you plan how you want to participate in your health and wellness.
Patient Education
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
Customer Service
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue: http://go.va.gov/avzs
Blood Draw
If you are unsure if your blood draw requires you to fast, please call the Phlebotomy Clinic at (317) 988-2693.
After Your Visit
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.
Caregiver Program
VA knows your focus as a Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we want you to know you don't have to do it alone.
