Customer Service “the Prime Directive”
HARLINGEN, Texas — The Harlingen VA Outpatient Clinic held its first sub Management Advisory Council …
Tag: Customer Service
September and all year round:
HARLINGEN, Texas – September marked the U.S. Department of Veterans Affairs (VA) annual observance of …
Secretary Robert Wilkie delivers State of VA message to employees
Customer service and implementation of the MISSION Act among VA’s top priorities
VA improves in national customer experience index results
VA’s approach follows the President’s Management Agenda, which lays out a long-term vision for …
A message to VA’s workforce from Acting Secretary Robert Wilkie
"We have a solemn responsibility to Veterans—not just today, but in the months and years to come, to set …
VA Innovators Network continues to make progress to improve the Veteran experience through innovation
One example is the Care in the Community Tool (CITCoM). This innovation improved the timeliness of the …
The appeals process: Appeals at the Board of Veterans’ Appeals
There is a perception that a lot of the regional offices’ decisions are appealed to the Board of …
How to be your own health care advocate
There are techniques that Veterans and their loved ones can learn to begin advocating for the quality of …
MyVA Advisory Committee brings outside expertise to VA experience
Sec. Bob McDonald’s push to improve the VA experience for Veterans just got more brain power behind …
Veteran posts on Reddit her experience contacting Secretary McDonald
When Secretary Bob McDonald took office he immediately set off on a series of engagements to regain trust …