Purpose

The purpose of the Federal Service Desk (FSD.gov) is provide help to the visitors to the systems (websites) that FSD supports so that they can get the information and assistance they need from those systems.

Supported Systems

If you use the following systems, contact FSD for help when you need it:

• Federal Procurement Data System(FPDS-NG)
• System for Award Management (SAM)
• FFATA Subaward Rpt Sys (FSRS Grants)
• FFATA Subaward Reporting System (FSRS)
• FFATA Subaward Rpt Sys (FSRS Contracts)
• Catalog of Fed. Domestic Assist. (CFDA)
• Wage Determinations OnLine (WDOL)
• Electronic Subcontracting Rpt Sys (eSRS)
• FedBizOpps (FBO)

Monday July 30, 2012, FSD began supporting the System for Award Management (SAM). SAM is a new system that will be consolidating the capabilities and data of various systems that support federal procurement and award processes. Phase 1 of SAM will include the capabilities currently provided via Central Contractor Registration (CCR)/Federal Agency Registration (FedReg), Online Representations and Certifications Application (ORCA) and the Excluded Parties List System - EPLS. You can find additional information about SAM and answers to frequently asked questions at SAM.gov.

Improving User Experience

A strategic goal of the Federal Service Desk is to understand and improve the user experience on the systems that the Federal Service Desk supports. In doing so, FSD provides several ways in which you as the user of these systems can get help:

• Users can take advantage of the self service functionality on FSD.gov by entering keywords in "Search". This will identify resource information to answer system questions, so you can get in, get out and move on with what you need to do.
• Submit a Question to the FSD Help Desk and tell us what issue you have and how we can contact you and we will get back to you with help.
• Phone us toll-free; US callers may reach us at 866-606-8220; International callers may reach us at +1 334-206-7828; US military can access our toll free number through the DSN: 94-866-606-8220.

How To Get Government Help for Systems FSD Does NOT Support

If you want information about the U.S. Government and any of its many Executive Branch agencies, especially about recovery or stimulus funding, you can best find what you want by first going to USA.gov, phoning 1-800-FED-INFO, or checking Recovery.gov.

Who Manages the Federal Service Desk?

The Federal Service Desk is a project of the U.S. Government, managed by the General Services Administration (GSA), to consolidate the help desk services of several acquisition and other systems across the Government. The GSA Acquisition Systems office manages the Federal Service Desk as well as the systems of the Integrated Acquisition Environment.