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Search our site or review our frequently asked questions. You can also contact us by email, chat or phone.
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Frequently Asked Questions
- How do I fill out the FAFSA?
- What is an FSA ID?
- What is the difference between a dependent student and an independent student?
- Who is my loan servicer?
- What are the deadlines for filling out the 2018-2019 FAFSA?
- Should I fill out the 2018-19 FAFSA or the 2019-20 FAFSA?
- Do both parents need an FSA ID?
- What if I forgot my FSA ID username and password?
- How do I know if my FAFSA has been processed?
- What was my adjusted gross income for 2017?
E-mail Us
You can email us general questions any time. For issues that require us to access your account, please use phone or chat. Thank you.
Call Us
1-800-4FED-AID
(1-800-433-3243)
International Caller? Can’t make a toll-free call?
1-334-523-2691
(1-800-433-3243)
International Caller? Can’t make a toll-free call?
1-334-523-2691
Hours of Operation
Monday–Friday
8 a.m.–11 p.m. Eastern time (ET)
Saturday–Sunday
11 a.m.–5 p.m. Eastern time (ET)
We are closed on federal holidays, the day after Thanksgiving and on December 24th.
We are open on New Year’s Day, Martin Luther King Jr.'s Birthday, and Washington's Birthday from 11 a.m.–5 p.m. ET.
Hearing Impaired?
TTY calls only.
1-800-730-8913