TNC, Limo, Shuttle, or Bus Complaint

en español

If you have a complaint about a private “passenger carrier” such as a TNC, limousine, transportation network company (TNC), airport shuttle, or charter bus company, and talking directly with the carrier does not resolve the problem, you can file a complaint with the CPUC.

To file a complaint, please do the following:

Print a copy of the Passenger Carrier Complaint Form (PDF) and fill it out (en Español)
Attach legible copies of any supporting documents, such as receipts
Mail the form and supporting documents to:

CPUC Complaint Intake Unit – Transportation Enforcement Section
Safety and Enforcement Division
505 Van Ness Avenue
San Francisco, CA 94102-3298

If you would like us to mail you a copy of the complaint form, you can call us at 1-800-894-9444, or you can email us at ciu_intake@cpuc.ca.gov. We would also be happy to answer any questions you have about the complaints process.

For more information on how the CPUC can help you resolve issues, please see Filing a Complaint

For more information about passenger carriers, please see Limos, Shuttles, and Buses consumer information.

In your correspondence, please include:

Your name and the name of the individual who appears on the bill/invoice/account (if different)
The address of the place for which you arranged the service
Mailing address and telephone number to which the invoice was addressed
Name of the company that you are submitting your complaint about
(If applicable) Address and telephone number of the company
(If applicable) Name of the company representative(s) with whom you communicated
(If applicable) Invoice or account number with the company
A brief description of your grievance (please limit to two pages)
Legible copies of all documentation related to your complaint (receipts, cancelled checks, contracts or service agreements, claim forms, inventories, etc.)