Michael E. DeBakey VA Medical Center - Houston, Texas
Customer Service
Patient Advocates
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
Guadalupe Montana
Patient Advocate
713-794-7884
Lashuida Jackson
Patieht Advocate
713-794-7884
Rufus Randle
Patient Advocate
713-794-7884
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.
Catrina D. Dale-Washington
Patient Representative, Conroe
936-522-4000, x10910
Jeff Davis
Patient Representative, Lufkin
936-671-4363
John M. Floyd
Patient Representative, Texas City/Galveston
409-986-2900
Laura L. Macclain
Patient Representative, Lake Jackson
979-230-4852
Martha M. Mckinney
Patient Representative, Beaumont
409-981-8550, x10613
Vacant
Patient Representative, Richmond
832-595-7713
William Babers
Patient Representative, Katy
281-578-4600, ext. 11535
William Devoy
Patient Representative, Tomball
281-516-1505, x11780
If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at (713) 383-1999 or 1 (800) 827-1000 or the Texas Veterans Commission at (713) 794-7785.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
