Patient Information
Before you Visit
Determine Your Eligibility
Before receiving services, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact us to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period.
Veterans Choice Program
The VA recently modified its 40-mile eligibility requirement for the Veterans Choice Program. As a result, more Veterans will be now be able to access non-VA care.
Lodging Options
The Minneapolis VA has limited lodging available for patients who live outside the area and need a place to stay for one night or more.
Travel Benefits / Pay
If you are eligible for mileage reimbursement or special mode transport, Travel Pay can be claimed at the cashier window located on the 1st floor, room 1S-140.
Veterans Health Identification Card (VHIC)
VA has established a new Veterans Health Identification Card (VHIC). Veterans can visit our VHIC office or call 612-467-2509.
During Your Stay or Care
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.
Health & Wellness Education
We want to assist you in learning how to live a healthy lifestyle. There are a number of health and wellness education resources available to Veterans at no cost.
Customer Service
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
Patient Rights and Responsibilities
Our employees will respect and support your rights as a patient. Your basic rights and responsibilities are outlined here.
After Your Visit
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.
Caregiver Program
VA knows your focus as a Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we want you to know you don't have to do it alone.
