Working for the Nation's security TOGETHER

Contact Us

Applicants, Employees & General Public

General Contact Information

NBIB Main Line

724-794-5612

Status of your appointment date, adjudication or security clearance

Contact your employing or sponsoring agency's Human Resources (HR) or Personnel Security Office. This is often the agency that sent you the invite to login to e-QIP and complete your investigative form.

Questions about background investigations and the investigation process

Inquiries@nbib.gov

For information on the cybersecurity breach

Cybersecurity Resource Center

e-QIP

Need help filling out your investigation forms? Initial point of contact should be the person or office that invited you to login to e-QIP.  If you are a Department of Defense contractor see our help page for additional information.

Verify investigator identity

888-795-5673
RMFSIMSST@nbib.gov

Federal Agency Human Resources & Security Specialists

HR/Security Contact Information by Topic

Agency Support Helpline, System Liaison

724-794-5612, x4600

Agency Training (Central Verification System, Position Designation, e-QIP)

703-603-0442
AgencyTraining@nbib.gov

Agency Training (Essentials of Suitability Adjudication Program, Advanced Suitability Adjudication Program)

724-794-5612, x4233
ESAP@nbib.gov

Billing and payment information

724-794-5612, x4490
BillingOversightTeam@nbib.gov

Central Verification System (CVS) Access

724-794-5612, x4600 option 4
CVS@nbib.gov
Password reset: 724-794-7104

eDelivery Transmission Inquiries

eDelivery@nbib.gov

e-QIP

Applicants: Need help logging into e-QIP?
Applicants: Need help completing your investigation form?
Agency Users: Need help?

Expedite investigation that is past the agency due date

724-794-5612, x554

Fingerprint Transaction System (FTS)

General questions

Fingerprints@opm.gov

FTS Accounts and Authorizations

724-794-5612, x4600 option 2
FTS@nbib.gov

Freedom of Information and Privacy Act

724-794-5612, x7000

Investigation Quality

Case quality concerns must be reported through the Quality Assessment Reporting Tool (QART). If your agency is not a registered user of the QART, you may start the registration process by contacting QART@dni.gov.

NP2 Portal Support

202-795-2727,
NP2HelpDesk@opm.gov

PIPS Electronic Transfer Help

724-794-5612, x4600 option 4
CVS@nbib.gov

Request Reopen or Reimbursable Suitability Investigation (RSI)

Please see the RSI/Reopen webpage for instructions, submission form and more information.

Suitability Executive Agent

724-794-5612, x7400

Schedule subject interview around subject's deployment

FISCatcheminCONUS@nbib.gov

Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation

724-794-5228
CTRBoyersTelephoneLiaisons@nbib.gov

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

Back to top