e-QIP Help
The e-QIP system is used by a wide variety of Federal contractor and military personnel, and it is important that each user contact the appropriate personnel for assistance in completing their questionnaire. Please pay close attention to the following options:
Federal, Military, Department of Defense (DoD) employees or Applicants, and Non-DoD Federal contractors
Initial point of contact for account lockouts, challenge question resets, forgotten usernames, and other technical support should be the local security or human resource official of your sponsoring organization/agency. This is often the person or office that directed you to log into e-QIP.
Note:
For Military and DoD local security or human resource officials: The DoD Security Services (Call) Center is not able to view e-QIP or help with access to e-QIP for applicants whose e-QIP questionnaires are not initiated/managed within the Joint Personnel Adjudication System (JPAS).
Industry (DoD Contractor) Employees or Applicants
Initial point of contact for account lockouts, challenge question resets, forgotten usernames and other technical support is the DoD Security Services (Call) Center at 1-888-282-7682.