COVID-19 INFORMATION AND RESOURCES

Contact your mortgage servicer (the company where you send your monthly payments) as soon as possible to let them know about your current circumstances. The telephone number and mailing address of your mortgage servicer should be listed on your monthly mortgage statement. 

If you have trouble catching up at the end of this temporary relief period, additional assistance may be available. You are not required to repay missed payments all at once. 

• If you are unable to repay your missed payments all at once and can afford to pay a higher monthly mortgage payment for a period of time, you may be eligible for a repayment plan which allows you to repay past due amounts over a period of time.
• If you can afford to resume your monthly mortgage payment you may be eligible for a payment deferral which puts your missed mortgage payments and puts them into a payment due at the sale, or refinancing of the home, or the end of the loan.
• If you have a sustained reduction in income and are unable to afford your regular monthly mortgage payment, you may be eligible for a loan modification which changes the terms of your loan to enable an affordable payment.

Servicers will reach out to you about 30 days before your forbearance plan is scheduled to end to determine which assistance program is best for you at that time. Work with your servicer to determine which option you are eligible for.

Renters living in a property financed by Fannie Mae or Freddie Mac (use the "loan lookup" tools for Fannie Mae here or Freddie Mac here to find out) are covered by a temporary eviction moratorium. Renters are still expected to pay their rent during the eviction moratorium period, if they can. Those experiencing financial hardship should reach out to their landlord to discuss their situation and potential solutions. 

You also have access to their respective Disaster Response Networks. These networks offer support from HUD-approved housing counselors, such as a personalized recovery assessment and action plan, financial coaching and budgeting, and ongoing check-ins. Contact your property manager to see if you are eligible. Fannie Mae’s renter hotline number is 1-877-542-9723 and Freddie Mac’s renter hotline number is 1-800-404-3097.

Learn More
See Frequently Asked Questions about Enterprise assistance options for homeowners and renters impacted by COVID-19 or Information for Tenants in Rental Properties With a Fannie Mae or Freddie Mac Mortgage.

During times of crisis, there is an increased risk of scams and fraud. Protect yourself by asking questions, reading the materials provided to you, and avoiding any solicitations requiring up-front cash payments. If you think you may have been a victim of a scam and your concerns with Fannie Mae, Freddie Mac, or a Federal Home Loan Bank involve fraud, please contact the FHFA Office of Inspector General (FHFA OIG) at 800-793-7724 or visit the FHFA OIG's website​.

View the Coronavirus-Related Fraud Prevention Tips and Resources for Borrowers, Renters, and the Mortgage Industry for more information.​

FHFA Further Extends COVID-Related Loan Flexibilities (1/14/2021)
FHFA Extends COVID-19 Multifamily Forbearance Through March 31, 2021 (12/23/2020)
FHFA Further Extends COVID-Related Loan Flexibilities (12/10/2020)
FHFA Extends Foreclosure and REO Eviction Moratoriums (12/2/2020)
FHFA Further Extends COVID-Related Loan Flexibilities (11/13/2020)
Temporary Policy Allowing Purchase of Qualified Loans in Forbearance Extended (11/12/2020)
Temporary Policy Allowing Purchase of Qualified Loans in Forbearance Extended (10/21/2020)
FHFA Further Extends COVID-Related Loan Flexibilities​ (10/19/2020) 
FHFA Further Extends Buying Loans in Forbearance & COVID-Related Loan Processing Flexibilities (9/24/2020)
FHFA Further Extends Buying Loans in Forbearance & COVID-Related Loan Processing Flexibilities (8/26/2020)
Adverse Market Refinance Fee Implementation now December 1  (8/25/2020)
Multifamily Property Owners in Forbearance Now Required to Inform Tenants of Eviction Suspension and Tenant Protections (8/6/2020) 
Duty to Serve Adjustments in Response to the COVID-19 Pandemic (7/22/2020)
FHFA Extends COVID-Related Loan Processing Flexibilities for Fannie Mae and Freddie Mac Customers Through August (7/9/2020)
FHFA Provides Tenant Protections (6/29/2020)
FHFA Extends Foreclosure and Eviction Moratorium; Mor​atorium applies to Enterprise-backed mortgages (6/17/2020)
FHFA Makes Translated COVID-19 Resources Available in Six Languages; COVID-19 Servicing Scripts and Mortgage Assistance Application translations now available (6/16/2020)
FHFA Extends COVID-Related Loan Processing Flexibilities for Fannie Mae and Freddie Mac Customers Through July (6/11/2020)
FHFA Announces Refinance and Home Purchase Eligibility for Borrowers in Forbearance (5/19/2020)
FHFA Extends Foreclosure and Eviction Moratorium;  Moratorium applies to Enterprise-backed mortgages (5/14/2020)
Enterprises to Offer Payment Deferral as a New Repayment Option for Homeowners in COVID-19 Forbearance Plans (5/13/2020)
CFPB, FHFA, & HUD Launch Joint Mortgage and Housing Assistance Website for Americans Impacted by COVID-19 (5/12/2020)
FHFA Extends Loan Processing Flexibilities for Fannie Mae and Freddie Mac Customers ​(5/5/2020)
FHFA Announces Tools to Help Renters Find Out if They are Protected from Eviction (5/4/2020)
"No Lump Sum Required at the End of Forbearance" says FHFA's Calabria​ (4/27/2020)
FHFA Supports Small Business by Allowing Federal Home Loan Banks to Accept Paycheck Protection Program Loans as Collateral (4/23/2020)
FHFA Announces that Enterprises will Purchase Qualified Loans in Forbearance to Keep Lending Flowing (4/22/2020)
FHFA and CFPB Announce Borrower Protection Program (4/15/2020)
Prepared Remarks of Dr. Mark A. Calabria, Director of FHFA, at Financial Stability Oversight Council (FSOC) Principals Meeting (3/26/2020) 
FHFA Moves to Provide Eviction Suspension Relief for Renters in Multifamily Properties (3/23/2020)
FHFA Directs Enterprises to Grant Flexibilities for Appraisal and Employment Verifications (3/23/2020)
FHFA Authorizes the Enterprises to Support Additional Liquidity in the Secondary Mortgage Market  (3/23/2020)​
FHFA Suspends Foreclosures and Evictions for Enterprises During National Emergency (3/18/2020)
​Statement from FHFA Director Mark Calabria on Coronavirus (3/10/2020)

For a list of resources available for homeowners and renters, single- and multifamily Lenders/Servicers, and the latest Enterprise announcements visit the Fannie Mae and Freddie Mac websites.

See links below for announcements and resources from the FHLBanks:​

Video: FHFA Director Discusses Forbearance (4/6/2020)
DS5: Inside the Industry

Video: President Trump, state leaders take steps to protect homeowners amid COVID-19 pandemic (4/4/2020) 
Fox Business

Video: Chief regulator says mortgage bailout is ‘on the honor system’, pleads with borrowers to be honest (4/1/2020)
CNBC

​Video: Landlords, tenants face financial strain amid coronavirus  (3/31/2020)
Yahoo! Finance

No money for rent or mortgage? Here’s what to do. (3/28/2020)
The Washington Post

Video: FHFA's Calabria Doesn't See Virus Affecting Fannie, Freddie Conservatorship Exit  (3/25/2020)
Bloomberg

The U.S. Orders A Break On Mortgage Payments. What Does That Mean? (3/22/2020)
NPR

Chief mortgage regulator working on plan for potential spike in delinquencies from coronavirus (3/17/2020)
CNBC

The Department of Housing and Urban Development
For further information about your FHA-insured mortgage, contact the National Servicing Center at 877-622-8525. For other questions, contact the FHA Resource Center at 800-CALL-FHA (5342). For a list of HUD-approved housing counselors, go to: www.hud.gov or call 800-569-4287. 

The Department of Veteran Affairs
Veterans who have questions regarding their home loans should contact VA's home loan program toll free number, 877-827-3702, to speak with a Loan Technician.

Veterans whose homes have ever been modified with VA Specially Adapted Housing grant funds, should also contact VA at 877-827-3702 to speak with our staff.

The Consumer Finance Protection Bureau
The Consumer Finance Protection Bureau (CFPB) is committed to providing consumers with up-to-date information and resources to protect and manage their finances during this difficult time as the situation evolves. View the CFPB Guide to Coronavirus Mortgage Relief Options  or visit consumerfinance.gov/coronavirus.

Date last updated:  January 14, 2021​​​​​​​​​​​​​​