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Division of Social Services


The Division of Social Services has made changes in ASSIST Self-Service to offer clients the option to receive notices and letters in English or Spanish beginning October 30, 2020. Clients can now select their language preference during application, by logging onto My ASSIST Account on the ASSIST homepage, or by contacting 1-866-843-7212.

La División de Servicios Sociales ha hecho cambios en el ASSIST Self-Service para ofrecer a los clientes la opción de recibir avisos y cartas en inglés o español a partir 30 de octubre de 2020. Clientes ahora pueden seleccionar su preferencia de idioma cuando están solicitando, entrando a la Cuenta My ASSIST (My ASSIST Account) en la página web ASSIST, o contactando al DSS al 1-866-843-7212.


Attention:

DSS Offices are limiting building access to only those clients with a scheduled appointment. This action has been taken to limit the spread of COVID-19. Most inquiries can be handled by calling the DSS Customer Relations Unit or accessing online services through ASSIST.

Please call 1-866-843-7212 so we may serve you by phone. To access our Online ASSIST Portal, please click the ASSIST Icon below.

Delaware Assist

If you need an appointment, call your Local Office to schedule an appointment time.


COVID-19

COVID-19

Click here to learn more about what Delaware's Division of Social Services is doing in response to COVID-19.

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FreshEBT

Check your SNAP/Food Stamp EBT balance and purchase history on your smartphone with the FREE FreshEBT app.

Download here for FREE today!

Nuevo recurso gratis! Verifique su saldo de SNAP/ EBT y historial de compras en su smartphone con la app gratis Fresh EBT.

Descarga aqui gratis hoy



What's New


Form 1095-B

Click here to learn more about how to request your Form 1095-B.

Register for your Electronic Impact Payment by November 21, 2020

The IRS has extended the deadline to register for the Economic Impact Payment (stimulus check) of $1,200 per eligible adult and $500 for each qualifying child under age 17. If you don't normally file a tax return, the IRS may not have enough information to issue your payment. To get your payment this year, you must register with the IRS by Saturday, November 21, 2020 at 3:00pm Eastern time. Click here to access the Non-Filers: Enter Payment Info Here tool to register for your payment.

If you miss the November 21 deadline, you can claim the Ecomomic Impact Payment as a credit on a 2020 federal income tax return next year. The Economic Impact Payment is not taxable income and getting one does not affect your eligibility for benefit programs, such as SNAP food benefits, unemployment benefits, or other benefit programs.

Child Care Market Rate Survey

The Division of Social Services is conducting the FY 2021 Child Care Market Rate Survey to review Delaware’s child care reimbursement rates. A research team will be contacting child care providers in November and December to collect information on rates and enrollment in different child care settings throughout the State. CLICK HERE to learn more about the Market Rate Survey.

**FRAUD ALERT** Scam Targeting SNAP Food Benefit Recipients!

The U.S. Department of Agriculture (USDA) issued a fraud alert on September 10, 2020 that individuals receiving SNAP food benefits should be aware of a scam using texting to obtain personal information. The text might say you were chosen to receive food stamps or SNAP and request that you share information like your social security number, bank information, or EBT card number and PIN. DO NOT REPLY TO THIS TEXT. If you do not know if a request for information about SNAP is real or not, contact the Division of Social Services.

SNAP Online Purchasing Program

Beginning July 1, 2020, households can use their Delaware EBT cards to shop and pay for eligible food items online at participating Shoprite and Walmart stores and at Amazon. Click here to learn more about purchasing groceries online with your SNAP food benefits or P-EBT benefits.

Press Release: SNAP Online Purchasing: English Spanish

Delaware's Pandemic Electronic Benefit Transfer Program

Delaware's P-EBT Program provides food assistance to families with children who lost access to free or reduced-price school meals when Delaware schools closed as a result of the COVID-19 pandemic. Click here to learn about Delaware's Pandemic EBT Program.

Division of Social Services: Privacy Notice for Personally Identifiable Information English Spanish

Did you Receive a Notice that your Medicaid Benefits are Closing?

A small portion of Medicaid clients received an incorrect closing notice. If your case is scheduled to close effective March 1, 2020 please contact (302)571-4900 OR 1(800)372-2022 to see if your case remains open.

Delaware ASSIST Self-Service Refresh

The Division of Social Services is implementing a major upgrade to the ASSIST Self-Service website ASSIST Self-Service Website on Saturday, February 1, 2020. While this upgrade is primarily focused on the underlying technology, we want to make you aware of some notable usability enhancements that aim to improve ther user experience and strengthen data accuracy. These include:

  • New ASSIST home page look and feel, and navigation changes
  • Community Partner home page layout improvements
  • Better use of screen space with full-page rendering for various screen sizes
  • Replacing window scrolling with easy-to-use browser scrolling
  • Replacing pop-up window with new tabs
  • Adding "nudging" to encourage more accurate data entry in key areas
  • Latest (current) browser support including Chrome, Edge, FireFox and Safari

***PLEASE NOTE: The Refreshed Self-Service is no longer supported by Internet Explorer. We recommend using Google Chrome for an optimal experience.***
Attention Community Partners: Please see the Helpful Tips for Community Partners for more information and tips to help you navigate the upgraded site once the change takes effect.



Assistance Services

Food Supplement Program

Food Supplement Program

Supplemental Nutrition Assistance Program (SNAP) is a food supplemental program that enables low-income families to buy food that is the basis for better nutrition.

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General Assistance

General Assistance

A state-funded program designed to provide cash assistance to low-income people who do not qualify for federally funded programs, such as TANF or Social Security benefits.


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Temporary Assistance

Temporary Assistance

Temporary Assistance for Needy Families (TANF) is Delaware's main cash assistance program. The goal of TANF is to give people temporary help until they get a job.

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Child Care

Child Care

This service provides support for families with children to enable the caretaker to hold a job, obtain training or meet special needs of the parent or child.


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Refugee Cash Assistance

Refugee Cash Assistance

National voluntary agencies (volags) place refugees with local sponsors throughout the United States inlcuding the State of Delaware.

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Medicaid

Medicaid

The Division of Social Services provides six main types of medical assistance services. Learn what they are and if you qualify for help.

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Health Insurance

Health Insurance Marketplace

Learn how Delaware is working to make health care better. Get a chance to discuss with experts the things that matter most to you.

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Applications

Applications

Determine if your household is potentially eligible for Delaware's Social Service Programs and download an application today.

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Community Partner Support Unit

Community Partner Support Unit

Community Partner Support Unit (CPSU) helps increase access to services by providing ongoing, personalized support for organizations that serve those in need.

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Preventing Medicare Fraud

SMP

Empowering seniors to prevent healthcare fraud.

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Delaware's P-EBT Program

P-EBT

Delaware's P-EBT Program provides food assistance to families with children who lost access to free or reduced-price school meals when Delaware schools closed as a result of the COVID-19 pandemic.

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