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Report Abuse and Fraud

CHILD ABUSE

If you suspect a child under the age of 18 is being abused or neglected:
 
  • If you believe the child is in imminent danger, CALL 911 immediately.
     
  • Call the Abuse Hotline at 1-800-362-2178, available 24 hours a day, 7 days a week.
    • Please be ready to provide identifying information and the whereabouts of the child.
    • You may remain anonymous unless you are making a report as a mandatory reporter. If you are making report as a mandatory reporter, you must leave your name and contact information.
 

Download a PDF of the Guide for Mandatory Reporters (or download the Spanish Guide for Mandatory Reporters). For more information visit the Child Abuse page. 

Update: See important new information on Mandatory Reporter Training.

 

DEPENDENT ADULT ABUSE

Call the Abuse Hotline at 1-800-362-2178, available 24 hours a day, 7 days a week. For more information visit the Dependent Adult Abuse page.

 

TO REPORT MEMBER FRAUD

Report suspected Medicaid member fraud by calling 1-800-831-1394, available Monday – Friday 7:00am to 6:00pm or Food Assistance and Family Investment Program (FIP) fraud by calling 1-877-347-5678. You may also report suspected fraud to the US Department of Health and Human Services at the Office of Inspector General website.

 

TO REPORT PROVIDER FRAUD

Medicaid fraud occurs when a Medicaid provider knowingly makes, or causes to be made, a false or misleading statement or representation for use in obtaining reimbursement from the medical assistance program. This would include, but is not limited to, billing for services not provided, charging Medicaid more than the reasonable value of the services and providing services that were medically unnecessary. You may report provider fraud, waste or abuse by calling Iowa Medicaid Enterprise, Program Integrity Unit at 1-877-446-3787 (toll-free) or at 515-256-4615 (locally in Des Moines).

 

NURSING HOME AND HOME HEALTH COMPLAINT HOTLINE

Report complaints to Iowa Department of Inspections and Appeals by calling 1-877-686-0027 or in writing to:
 
Iowa Department of Inspections and Appeals
Health Facilities Division/Complaint Unit
Lucas State Office Building
321 East 12th Street
Des Moines, Iowa 50319-0083

 

CHILD CARE COMPLAINT HOTLINE

If you have concerns regarding a specific child care provider or child care business that is not meeting Iowa regulations, please contact the Iowa Child Care Complaint Hotline at 844-786-1296.