To report child or dependent adult abuse, please call 1-800-362-2178.
To report a change to your Medicaid, Food Stamp or FIP case call, please call 1-877-347-5678.
For Child Care payments or registration, please call 1-866-448-4605 or visit the appropriate Child Care Web Portal:
For questions about your case or to contact your worker, click DHS office map to locate the phone number.
Abuse Registry
- 1-800-362-2178 toll free
- Processing Date
Abuse Reporting
-
Child Abuse Reporting call 1-800-362-2178 toll free (24 Hrs/Day)
-
Dependent Adult Abuse Reporting call 1-800-362-2178 toll free (24 Hrs/Day)
Adoptions
- Helping Special Needs Children
- Policy Information 515-281-8799
Adoption Investigators (Certified)
- Licensing Information - for people who conduct home studies to provide adoption services to individuals and families independent of an agency
- DHS maintains a complete list of Certified Adoption Investigators licensed in Iowa.
Adult Abuse
- 1-800-362-2178 toll free
Adult/Elderly Services
- 1-800-338-8366
After Care Service Network
Appeals
Child Care
- Child Care Assistance 1-866-448-4605 toll free
- Providers, Licensed Centers 515 -281-5584
- Child Care Provider Complaint Hotline 1-844-786-1296
- Out of State Requests for State Agencies Seeking Child Abuse Information or
Child Placing Agencies
- Licensing Information for agencies that provide adoption, foster care, and supervised apartment living services
- DHS maintains a complete list of child-placing agencies, children's residential facilities and group foster care facilities in Iowa.
Child Support
- Customer website
- Employer’s website
- Automated Information Line 1-888-229-9223 toll free
Civil Commitment Unit for Sexual Offenders
- To learn more about the 24/7 facility that provides secure, inpatient treatment for sexual offenders who are believed to be a high risk for sexually re-offending see the CCUSO page.
Commodities/Food Distribution
- Food Assistance
- Policy Information 515-281-5410
Community Partnerships for Protecting Children (CPPC)
County Offices
- To apply for benefits or ask questions, contact your local office. Use the DHS office map to find the office contact information.
Cultural Equity
Developmental Disabilities
- The Iowa Developmental Disabilities Council promotes the development of a coordinated system of services and supports that provide opportunities for people with developmental disabilities to be independent, productive, integrated and included in their communities. To learn more see the Iowa Developmental Disabilities Council’s website.
Disaster Behavioral Health Services
- Iowa Disaster Behavioral Health Response Team information site
- Project Recovery Iowa
Estate Recovery
Exceptions to Policy
Facilities
- Mental Health Institutes
- Juvenile Facility
- Resource Centers
- Civil Commitment Unit for Sexual Offenders
Family Investment Program (FIP)
- Welfare, Cash Assistance - General Information
- To report changes to an existing case:
Call: 1-877-347-5678
FAX: 515-564-4041
Email: IMCustomerSC@dhs.state.ia.us
Food Assistance
- General Information
- To report changes to an existing case:
Call: 1-877-347-5678
FAX: 515-564-4041
Email: IMCustomerSC@dhs.state.ia.us
Forms
Foster Care
- Becoming a Foster Parent
- Group Foster Care 515-281-9368
- Independent Living (Foster Care for 16 & Older) 515-242-5271
Foster Care Recovery Unit
- 1-888-229-9223 toll free or 515-369-2844
Fraud Reporting
- Report Suspected Welfare Fraud 1-800-831-1394 toll free
Group Foster Care Facilities
- Licensing Information for providers of residential group foster care, shelter and detention services
- DHS Maintains a complete list of child-placing agencies, children's residential facilities and group foster care facilities in Iowa.
Hawki (Healthy & Well Kids in IA)
- Program Information - Provides Health Insurance for Children In Eligible Families 1-800-257-8563 toll free
- Medicaid- General Information
- Frequently asked questions
Health Care
- Apply for Health Care
- Provider Services Contacts
- Early & Periodic Screening, Diagnosis & Treatment (EPSDT) 515-256-4649
-
Hawki (Healthy & Well Kids in Iowa) 1-800-257-8563 toll free
-
Home and Community Based Waivers program information
-
Medicare, a Federal Government program, 1-800-633-4227 toll free
-
Nursing Facility Care 1-877-344-9628 or FAX 515-564-4040 and Nursing Facility Medicaid Application Information
For application assistance or to ask questions, contact your local office. Use the DHS office map to find the office contact information.
To report changes to an existing case:
Call: 1-877-347-5678 FAX: 515-564-4041 Email: IMCustomerSC@dhs.state.ia.usHome- and Community-Based Waivers
- Program Information
- AIDS/HIV 515-256-4641
- Brain Injury 515-256-4653
- Children's Mental Health 515-256-4642
- Elderly 515-256-4642
- Ill & Handicapped 515-256-4641
- Intellectual Disabilities 515-256-4661
- Physical Disability 515-256-4661
- To report changes to an existing case:
Call: 1-877-347-5678
FAX: 515-564-4041
Email: IMCustomerSC@dhs.state.ia.us
Hot Lines
- Child & Dependent Adult Abuse Reporting 1-800-362-2178 toll free
- Report Welfare Fraud: Anti-Welfare Abuse Recognition Effort 1-800-831-1394 toll free
Interstate Compact for the Placement of Children
- 515-281-5730
Interstate Compact for Juveniles
- Placement of Juveniles 515-281-5730
- Instructions and Forms
Integrated Claims Recovery Unit (Processes interstate matches for duplicate public assistance and establishes claims for recoupment.)
- P.O. Box 36570, Des Moines, IA 50315
- Call 877- 855-0021
- FAX 515-564-4095
- Email ICRU@dhs.state.ia.us
- For Medicaid and Health Care questions or claims see Provider Services Contacts
Investigation
- Child & Dependent Adult Abuse Reporting 1-800-362-2178 toll free
Juvenile Facility
- Eldora State Training School for Boys 641-858-5402
Juvenile Justice
- Delinquency Services 515-242-5452
Licensing
- Certified Adoption Investigators - Conduct Home Studies
- Child Care Licensing: Registered Homes & Licensed Centers
- Child Placing Agencies
- Children's Residential Facilities
- Family Foster Care
- Group Foster Care Facilities - Providers of residential group foster care, shelter and detention services
Medical Assistance / Medicaid
Nursing Facility Care (Medicaid)
- See Health Care
Medicare
- See Health Care
Mental Health
- General Information
- Cherokee Mental Health Institute 712-225-2594
- Independence Mental Health Institute 319-334-2583
Program of All-Inclusive Care for the Elderly (PACE)
Parent Partners
PARIS - Public Assistance Reporting Information System
- P.O. Box 36570, Des Moines, IA 50315
- Call 877- 855-0021
- FAX 515-564-4095
- Email ICRU@dhs.state.ia.us
Preferred Drug List
Promise Jobs
- Program Information
- Contact your County DHS Office or call 1-800-972-2017
Record Check Evaluations
- Status Report: 515-362-7440 or 515-362-7441
- FAX: 515-564-4034
- Email: recordcheckevals@dhs.state.ia.us
- Processing Date
Refugee Services
- Program Information 1-800-362-2780 or 515-875-5600
Runaway Children - Out of State
- 515-281-3123
Safe and Together Model - a response to domestic violence
Safe Haven for Infants
Social Security Office (Federal Government)
Special Needs Children
- Children at Home (Helps Families with children with Special Needs) 515-281-5127
- See Home and Community Based Waivers
Teens
- Independent Living (Foster Care for 16 and Older) 515-242-5271
- State Training School for Boys at Eldora 641-858-5402
- Delinquency, Juvenile Justice Programs - 515-242-5452
Voter Registration
- See Voter Registration information on the Iowa Secretary of State's website.
- You can get help registering to vote when you apply for DHS assistance programs.
Waiver Programs
Welfare
- See Family Investment Program (FIP)
General Information:
If you need further assistance in locating the appropriate office to address your concerns, please call toll free to 800-972-2017.
Relay Iowa TTY 1-800-735-2942
Email: contactdhs@dhs.state.ia.us
For changes to this page, please contact contactdhs@dhs.state.ia.us.
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