Contact Us

We're here to help, so how can we?

Below are some common topics to start.

• Finding the right form to make my payment

  It's best to contact the Federal agency directly to get the specific form name needed to properly submit your payment.

  Type the form name below once you receive it from the agency.

  Search
• Problem with my Pay.gov username or password
  Forgot your username?

  Recover it using the online self-service.

  You will need to know the email address associated with your account.

  Forgot your password?

  Reset password using the online self-service.

  You will need to know your username and the email address associated with your account.
• Questions about my loan, bill, or to update my account address

  Only the Federal agency can answer questions regarding your bill, account balance, loan balance or updating your account address.

  Here are some frequently contacted agencies:

  Central Violation Bureau

  (to obtain a location code or violation number)

  800-827-2982 Press 0

  Defense Finance & Accounting Service (DFAS)

  Civilian Pay Debt Payment

  800-729-3277

  Defense Travel System (DTS)

  888-435-7146

  Military Service Deposit

  800-729-3277

  Out of Service Debt

  866-912-6488

  PECOS Medicare Application Help Desk

  866-484-8049

  Small Business Administration (SBA)

  Call the SBA Loan Servicing Office listed on your 1201 notice or statement. You can also go to www.sba.gov/about-sba/organization/contact-sba for more information.

  Treasury Fed Debt Call Center

  888-826-3127

  US Coast Guard Merchant Mariner

  888-427-5662

  US Coast Guard Vessel Documentation

  800-799-8362

  USDA National Finance Center

  (to obtain your debtor number)

  855-632-4468

  Veterans Affairs (VA) Copay

  866-400-1238
• Status of my application or case

  Only the Federal agency can answer questions regarding the status of your application or case.

  Here are some frequently contacted agencies:

  ESTA Visa Waiver Program

  202-344-3710

  https://help.cbp.gov/app/ask

  IRS 1023EZ application - 501 (c) (3)

  877-829-5500

  USCIS Green Card or VISA

  (case/receipt number required)

  800-375-5283

  www.uscis.gov

  U.S. House of Representative Flag Order

  (email only)

  Creditcardflagrequest@mail.house.gov
• Request a refund

  Only the Federal agency receiving your payment can authorize a refund of a payment made using Pay.gov. Please contact the agency directly to request a refund.

• Pay.gov's contact information and availability
  

  We're Available

  Monday - Friday

  7 a.m. - 7 p.m. Eastern

  Open

  

  Closed On

  New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

  

  Call Us Toll Free

  Inside U.S.A. only

  800-624-1373

  

  International Number

  Outside the U.S.A.

  +1-216-579-2112

  

  Send Us A Message

  Contact Us Form

  You will hear from us by the end of the next business day.