Passport Assistance

Note: With the current wait times for passports increasing, we recommend that constituents who need passport assistance from our office to contact us at least 30 days prior to the date of travel. Additionally, for those who are seeking assistance with getting an appointment with the Atlanta Passport Agency, please keep in mind there are no guarantees. Our office is only permitted to reach out 72 hours prior to your travel date, to inquire about an appointment. 

The Atlanta Passport Agency is an arm of the U.S. Department of State. They are tasked with verifying citizenship and issuing passports to United States citizens who apply and pay a fee.

Occasionally, you may run into difficulties with your passport processing – whether it’s an emergency need for international travel, difficulty in determining the status of your application, or missing documents.

My office can help by inquiring into your passport application and working with the Atlanta Passport Agency or one of the regional Passport Agencies to ensure you receive your passport.

Please note that the National Passport Center requires a Privacy Act Consent Form to be signed prior to providing our office with any information on the status of your passport. Please call my office at (770) 987-2291. 

For your convenience, we have also provided the public number to the National Passport Information Center (NPIC).  This number can be used to make appointments at any of the passport agencies nationwide and provide general passport information 24 hours a day, 7 days a week.

1-877-487-2778
TTY/TDD 1-888-874-7793

FREQUENTLY ASKED QUESTIONS:

Q: Can I renew my passport by mail?
A: If you already have a passport that is not damaged, was issued in the past 15 years, was received after your 16th birthday and does not require a name change, you can apply for a passport renewal by mail. Please visit https://travel.state.gov/content/travel/en/passports/have-passport/renew.html  for further information.

Q: I have an emergency need to travel. Can I get my passport more quickly than the normal processing time?
A: You can upgrade your application from routine processing to expedited processing for an additional $60. You may also choose to add a 1-2 delivery service of your completed passport book for an additional $18.32. One-to-two day delivery is not available for passport cards.

The DoS only sends cards via First Class Mail. Please visit the Get My Passport Fast page for more information.
Go to the Life-or-Death Emergency page to see if you are eligible for an appointment at one of the passport agencies and centers. 

Q: I have not been able to determine the status of my current passport application by contacting the National Passport Center. Can you help?
A: Certainly – my office communicates actively with the National Passport Information Center and Regional Passport Agencies to determine passport application status for constituents. Please call my office for further information.