Jobs

Constituent Services Liaison (Caseworker)

Congresswoman Kathy Manning is seeking an organized, detail-oriented individual to serve in the position of Constituent Services Liaison in a fast-paced and highly collaborative district office. The Constituent Services Liaison monitors and updates the District Director and Member on district and local issues. This position acts as a liaison to district, local, and federal agencies for the Member and constituents, and answers casework correspondence and verbal communications with constituents. North Carolina and/or NC-06 ties are preferred but not required. 

Essential Job Functions Required: 

• Acts as a representative for the Member and/or District Director within their area of responsibility including answering casework correspondence, meeting with constituents, verbal communication with constituents, and serving as a liaison with district, local, and federal agencies;
• Informs the Member and District Director of all happenings in their assigned issue areas by screening district media sources and interacting with constituents; 
• Handles casework assignments; 
• Acts as a liaison to local, state, and federal officials and other persons or groups to form effective relationships for the Member;
• Assesses casework for problems requiring legislative action and makes recommendations to Legislative Director, District Director, and Chief of Staff;
• Staffs scheduled district meetings with constituents;
• Screens and refers cases, when appropriate, to other district offices;
• Trains and assists with supervising interns, to handle office matters such as logging incoming and outgoing correspondence, handling visitors, answering telephone calls, and completing computer operations;
• Logs in all incoming and outgoing mail and incoming telephone calls about casework; 
• Prepares periodic reports for the District Director on pending cases and district activities in their assigned issue areas; 
•  Continually screen federal cases and acts as a liaison with constituents to ensure that their cases are handled in a responsive manner;
• Maintains up to date files on all cases; 
• Meets attendance requirements as established by the office; 
• Maintains a good working relationship with Member, staff, and constituents; 
• Accepts performance-based criticism and directions; 
• Works well under pressure and handles stress;
• Works a flexible schedule including long hours, nights, and weekends; and 
• Performs other duties as assigned. 

Education (Or equivalent experience)

At least two years of experience; strong academic credentials. 

Skills and Knowledge Required

• Strong oral and written communications skills;
• Thorough knowledge of legislative process and of House organization and procedures; 
• Thorough knowledge of local, state, and federal agency departments; 
• Knowledge of all issues and events in the district of which the Member is involved;
• Professional telephone manner;
• Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner; 
• Ability to work cooperatively and courteously with others;
• Ability to exercise discretion and independent judgement in fulfillment of casework duties;
• Knowledge of office policies, practices and procedures; 
• Knowledge of office computer applications; 
• Proficiency in word processing. 

Working Conditions

• This is a full-time, in person position. 
• Field duties require work during regular office hours and during some nights and weekends. Additionally, employees must hold a valid drivers license. 

Salary Range

A minimum of $50,000 annually. 

To apply, please send an email to nc.resumes@mail.house.gov with your cover letter, resume, and three references in one combined PDF attachment. Please use the following format for the subject line: Your full name-Constituent Services Liaison.