"I was waiting for a long time for the IRS to assign someone to audit my case regarding interest income, and that's when I decided to contact Rep. Susie Lee's office. The office quickly started working and ensured that my case was reviewed by the Taxpayer Advocate Service right away. I had never contacted my Congressional office before, and I'm glad that I did. If I hadn't reached out, I would probably still have been waiting to hear back from the IRS. Rep.
"I went to an urgent care facility that was in my network under the VA Mission Act, but my insurance claim was denied. I submitted a claim to the VA Office of Community Care, but my claim was denied once more, and I wasn't getting anywhere by contacting the VA further. That's when I reached out to Rep. Lee's office. I was impressed by how quickly her office addressed my case, and I was able to get my medical bill paid. I encourage anybody who needs assistance to reach out to Rep. Lee's office." -Enrique
"I had been having trouble getting in contact with the IRS since last July. I contacted Congresswoman Lee's office received the necessary help to place my account in a non-collectible status in about a month. Now I know that when all else fails I can turn to Congresswoman Lee's office, as her caseworkers start taking care of constituents' issues immediately." -Cheryl
"I was assigned to a carrier squadron during the Vietnam War. During our deployments, we were exposed to Agent Orange, which led me to be diagnosed with several disabilities. I applied for Agent Orange disability benefits through the VA over two years ago but never received a response. When I contacted Rep. Susie Lee's office, I was impressed with the timeliness with which the office addressed the issue. I received an almost immediate response from the VA, which was a relief after waiting for so long. Rep.
“I lost almost everything in the hurricane, leaving what was once my home with just a couple of suitcases of belongings. I qualified for federal housing assistance but wasn’t making progress. I filled out the applications. I provided the extensive documentation. You know that feeling of dread you get when you have to make a phone call you know will take an hour or more without the hope of a result by the time you hang up? I called so many times for help or an update with my case.
"I requested an SBA EIDL increase to help keep my business afloat. However, I was not able to get it as fast as I needed to. I sent the SBA the necessary forms, but did not receive updates for months. I did some research and found out that I could reach out to Rep. Susie Lee's office to assist with governmental affairs—something I hadn't realized was a possibility. Rep. Lee's office escalated my case quickly and ensured that it was being handled by a high-priority team. After some more back and forth, my increase was completely funded.
Susan was having an issue with the SSA regarding her Medicare benefits. After reaching out to us for help, we contacted her local SSA office on her behalf and she was repaid approximately $2,400 in overdrawn Medicare premiums. "You have had total success on my behalf and I am in debt to you and Representative Lee in the solution of this problem. Thank you so very much for your work on this issue." – Susan
Francisco applied for the CARES Housing Assistance Program (CHAP) back in December, but after waiting and receiving no response, he reached out to our office. We contacted his County Commissioner, Justin Jones, and in the end, we were able to secure $4,500 for Francisco in CHAP assistance. "No other office has called me back or helped me. My representative is listening and is doing something to help during these tough times and I am very appreciative for her help." – Francisco
Isabelle was owed a retirement annuity from the federal government, but thanks to delays and tie ups with the bureaucratic process, she waited for over a year to receive any payment. She contacted our office, and after making several inquiries, we were able to secure a back payment of over $15,000 and an ongoing monthly annuity.
Terrence was stranded in the Philippines due to COVID-19. After his father contacted our office, we immediately connected him with the State Department to get timely updates on the status of Terrance’s return. Thankfully, Terrence safely departed from the Philippines during the height of the COVID-19 lockdown period, and is now back home. He is one of more than a dozen Nevadans our office has successfully helped return home during this pandemic.
Oasis Counseling is one of the largest mental health providers in the state. Like many small businesses, they were hurting from the fallout of the COVID-19 pandemic. The company applied for an Economic Injury Disaster Loan Advance (EIDL Advance, but were unfortunately rejected for what we now know was a clerical error. At the time, they weren’t sure why they had been rejected, so Congresswoman Lee’s office worked with the Small Business Administration to find the problem and quickly solve the clerical error.
Edwin contacted our office regarding a delay in his SSA benefits restarting in January 2020 despite two phone calls with SSA and two request letters. One of Rep. Lee’s district caseworkers quickly got in touch with SSA regarding the delay. Later that week, SSA confirmed that Edwin's account was updated and corrected, after which a few days later, Edwin received the entirety of his benefits missed due to the delay. “I praise you, Representative Lee, and all of the staff.” – Edwin
Ella is special education teacher working in Nevada on an educational exchange visa (J-1 visa) from the Philippines. She was hired along with more than 100 other educators from the Philippines to address a critical teacher shortage in Clark County School District special education programs. Earlier this year, there were concerns that many of their visas would be denied renewal because of a technical issue in a state law. On behalf of Ella and all of the colleagues in her cohort, we brought together the U.S.
Arthur, a 92 year old World War II Navy veteran, reached out to our office to receive help with an issue regarding his veterans benefits. “The District office was very helpful and showed that they are legitimately concerned with helping veterans! I appreciate them!” – Arthur
“It was a pleasure speaking with you, your outstanding response to my concern was remarkable. I appreciate your prompt attention. Most of all, I would like to tell your immediate Manager that your Prompt Attention In this matter is beyond my belief how you made it your priority to ensure that this will be resolved.” – Adelina
“My husband and I would like to thank your office for assisting us to expedite my work permit. Your team worked closely and in a timely manner with us to make sure that we will be successful in requesting an expedited process from USCIS. After two weeks of contacting your office, my request got approved. It’s a great relief when we already received my EAD card. This means so much for us especially now that we are facing pandemic. I admire how you support and appreciate educators here in Las Vegas. Your service is what the people of Las Vegas need.
“I am sending you this email to personally thank you and your very kind and very helpful staff member for your assistance with my unemployment issues. Every time I called for some help, she was always there to give me assistance by getting back to me with answers to questions and providing me with phone numbers within DETR that might be able to help. I was eventually able to resolve my issue by reaching the Monetary Eligibility Unit that was able to provide me my additional 13 weeks of benefits and my Federal Pandemic Benefits.
“On behalf of our entire team at Emerald Island Casino, I would like to take this time to thank Congresswoman Lee and her team along with our entire Nevada delegation for their tireless efforts in being a pivotal factor allowing small Nevada gaming companies such as ours to be included for consideration to participate in the most recent PPP relief funding program announced last week.
“In the 23 days I had been dealing with unemployment, I made more than 6000 phone attempts, numerous faxes and emails without even an acknowledgement, I decided to contact Susie Lee’s office to see if I could get any support. First of all, I was surprised when I actually got a live person on the phone. I fully expected to get a recording. After we spoke for the first time, I was hoping that you would be able to help. And whatever you were able to do for me, I so appreciate. It looked like on Friday my pending issues went away.
“I found myself in a tough situation due to the state's inability to respond to so many who had filed for unemployment assistance due to being furloughed. It was not an easy situation. I tried every avenue to try to get a response or some help and finally was given some assistance. Let me tell you that you have a gem in your office! She was kind, compassionate, cheerful and so amazing! She contacted me immediately and took all my information and kept right on top of things until I got paid. I am so grateful.
“On behalf of our entire team at Emerald Island Casino, I would like to take this time to thank Congresswoman Lee and her team along with our entire Nevada delegation for their tireless efforts in being a pivotal factor allowing small Nevada gaming companies such as ours to be included for consideration to participate in the most recent PPP relief funding program announced last week.