Eligibility management simply means helping people get benefits offered through state and federal programs. They include FoodShare, Medicaid, and other programs.
If you work in Income Maintenance (IM), we appreciate your dedication to helping the families you serve. At the Wisconsin Department of Health Services (DHS), we want to provide you with all the information you need to do your job. Below you’ll find links to a wealth of details.
Systems Gateway
Use the Systems Gateway to access applications used to determine functional and financial eligibility for various programs across the state of Wisconsin.
Need assistance? Find the right contact for Systems Gateway Help.
Programs and services
ACCESS
- Access to Eligibility Support Services (ACCESS)
BadgerCare
- Program overview—BadgerCare Plus
- BadgerCare Plus Handbook
- BadgerCare Plus Forms and Publications
- BadgerCare Plus Enrollment Data
- Federal Poverty Level guidelines—BadgerCare Plus
FoodShare and FoodShare Employment and Training (FSET)
- Program overview—FoodShare Wisconsin: A Recipe for Good Health
- Program overview—FoodShare Employment and Training (FSET)
- FoodShare Wisconsin Policy Handbook
- FSET Policy Handbook
- FoodShare and FSET Forms and Publications
- FoodShare Wisconsin Data
- FoodShare Wisconsin at a Glance
- Federal Poverty Level guidelines—FoodShare Wisconsin
ForwardHealth
- Program overview—ForwardHealth
- Wisconsin Medicaid – ForwardHealth Enrollment Data (data by county and statewide, from 1998 to now)
- ForwardHealth – Health Care Enrollment (data specific to each Wisconsin health care program)
- ForwardHealth Community Partners
- ForwardHealth Program Resources
- Provider publications—ForwardHealth Updates
Income Maintenance
Medicaid
- Program overview—Medicaid in Wisconsin
- Medicaid Eligibility Handbook
- Medicaid Forms and Publications
- Federal Poverty Level guidelines—Medicaid
MyACCESS mobile app
SeniorCare
- DHS application and instructions—Apply for SeniorCare
- Publications and Information for SeniorCare Applicants and Participants
- SeniorCare Prescription Drug Assistance Program
Supplemental Security Income (SSI)
- SSI Administration Handbook
- Supplemental Security Income Exceptional Expense (SSI-E) Handbook
- Supplemental Security Income (SSI) Caretaker Supplement (CTS) Handbook
- Supplemental Security Income in Wisconsin
- SSI Forms and Publications
- Exceptional Expense Supplement for Members of Supplemental Security Income (SSI) in Wisconsin
Wisconsin Department of Children and Families (DCF)
Wisconsin Funeral and Cemetery Aids Program
- Program overview—Wisconsin Funeral and Cemetery Aids Program
- Wisconsin Funeral and Cemetery Aids Program—Program Manual
More DHS programs and services
- Information about Caretaker Supplement (CTS)
- Family Planning Only Services
- Need a Ride? Non-Emergency Medical Transportation
More information
- Department of Workforce Development
- Public Assistance Collection Section (PACS)
- Report Public Assistance Fraud
- University of Wisconsin-Madison articles on earned income tax credit—Saving on Taxes
- Home Energy Plus—Low Income Home Energy Assistance Program
- Wisconsin Bureau of Working Families (BWF)—BWF Work Programs Help Desk Home Page
Other directories
- DHS—Area Administration
- DHS regional offices—DHS Area Administration Organizational Chart (PDF)
- DHS—County and Tribal Aging Offices
- Centers for Disease Control and Prevention—Where to Write for Vital Records
- State of Wisconsin Employee Telephone & Email Directory
- DHS—Local Public Health
- DCF—Find Your Local W-2 Agency
Other forms and publications
- Caretaker Supplement (CTS)—CTS Forms
- DHS—Forms Library
- DHS—Publications Library
- DCF—Forms Search
- State of Wisconsin Department of Administration—Requesting a Hearing
- Request for Hearing—Voluntary Withdrawal (PDF)
- Systematic Alien Verification for Entitlements (SAVE) forms—U.S. Citizenship and Immigration Services
- DHS—Order Ordering of Printed Forms and Publications
Other handbooks and manuals
- DHS—Adult Long-Term Care Programs: Enrollment and Disenrollment Resource Guide (PDF)
- Child support manuals—Wisconsin Department of Workforce Development (password required)
- Electronic Case File User Guide
- Genesys phone system—User Guide
- Process help—Web Access Management System (password required)
- System help—Web Access Management System (password required)
- Wisconsin Works (W-2) Manual
Government resources
Federal
- U.S. Department of Agriculture—Food and Nutrition Services
- U.S. Department of Health and Human Services
- Medicaid.gov
- U.S. Citizenship and Immigration Services
State of Wisconsin
Memo series
- Wisconsin Division of Medicaid Services (DMS)—DMS Administrator’s Memos
- Wisconsin Division of Medicaid Services (DMS)—DMS Operations Memos
- Wisconsin Division of Early Care and Education (DECE)—DCF-DECE Administrator's Memos
- Wisconsin Bureau of Working Families (BWF)—BWF Operations Memos
Other links
- Disability Rights—Wisconsin
- Driver’s license status check—Department of Transportation
- Medicare.gov—Drug Coverage (Part D)
- Wisconsin Circuit Court Access
Training
- DHS Income Maintenance Learning Center—Cornerstone
- DCF Wisconsin Bureau of Working Families Partner Training Team (PTT)—PTT Learning Center
Last Revised: September 29, 2022
