"This Administration
is dedicated to ensuring that the resources
entrusted to the federal government are well managed and wisely used.
We owe that
to the American people."

George W. Bush

Over the past few years, the United States Government has made great strides toward improving how we deal with our customers - the American people. We intend to continue and expand this effort as we move forward into the new millennium.

This Web site is a resource for information on the American Customer Satisfaction Initiative, the coordinating element in the Federal Government's quest to provide service equal to the best achieved in the private sector.

Other sites of interest:

• FirstGov.gov - the official government gateway for Citizens, Businesses and Governments
• American Customer Satisfaction Index (ACSI) - The Voice of the Nation's Consumer