CONSULATE GENERAL OF THE UNITED STATES OF AMERICA HONG KONG

The Department of State's Office of Overseas Citizens Services (OCS), in the Bureau of Consular Affairs, has established a Washington, D.C.-based call center to provide general information to the public.

The call center will refer case-specific calls directly to the appropriate OCS country officer (or to a special task force in a crisis) and non-Consular calls to the appropriate agency or office. The call center has direct access to the most recent Consular Information Sheets, Travel Warnings and Public Announcements.

The OCS call center normally operates from 8:00 a.m. to 8:00 p.m. U.S. Eastern Daylight Time (8:00 p.m. to 8:00 a.m. in Hong Kong and Macau), Monday through Friday (except U.S. federal holidays; please check the Consulate’s holiday schedule for reference). The center will run 24-hours-a-day as needed during a crisis.

FROM THE U.S.: The toll-free number for the OCS hotline is +1-888-407- 4747.

FROM OVERSEAS: Callers who are unable to use toll-free numbers, such as those calling from overseas, may reach the hotline by calling +1-317-472-2328.

Last modified: July 14, 2003

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