By Phone:
Information about nonimmigrant and immigrant
visa processing at the Embassy will be available from live
bilingual customer service representatives between 7 a.m.
and 9 p.m. workdays, and between 9 a.m. and 3 p.m. on Saturdays
and most holidays.
Immigrant visa, V visa, K3/K4 visa, and K1 fiancé visa
applicants will be able to obtain information about their
own case, such as when their appointment is scheduled and
what documents are needed to complete processing their
case. They will also be able to make requests to reschedule
appointments or change address information.
To enable us to offer this enhanced service there will
be a charge for each call.
To call from El Salvador
 1.
You must first purchase a special Telefónica calling
card "VISAS-USA" for $15.00. The number to
call and other instructions are printed on the reverse
of the
card. Cards are available from Telefonica offices and
at most locations
throughout El Salvador where Telefonica cards are sold.
2. Visa applicants may now get immigrant
or nonimmigrant visa information by dialing 900-6011. The
call has a cost of USD$1.87 per minute plus IVA, and will
be included in the caller’s phone bill. Callers to
the 900 number are charged by the minute. The number is not
accessible from public phones, cellular phones and some businesses
that have 900 numbers blocked.
Visa applicants do not need a calling card to use the new
900 number service. From
the U.S. and other countries
Callers may call 818-755-8425
(this is NOT a toll free number) in the United States
and charge their call to a major credit card (Visa or Mastercard).
The enormous volume of calls for visa information has
overwhelmed the Embassy's ability to provide complete information
in a timely manner. We hope this new service will significantly
enhance our ability to provide information when requested.
Emergency cases will be referred directly to the Embassy
for appropriate action by the customer service representative
after the person has contacted our Visa Information Center.
Our Addresses:
Fax: 503-278-5522
In El Salvador:
Embajada de Los Estados Unidos
Sección Consular
Final Boulevard Santa Elena
Antiguo Cuscatlán, La Libertad
In the U.S.:
U.S. Embassy-San Salvador
Attn.: Consular Section
APO AA 34023 |
