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Telephone Dialing Procedures

1. Interoffice calls: Dial the area code + the 7 digit Centrex number:
These calls will be connected directly to the individual telephone. If the number is unknown and/or not listed in the NED (NIH Enterprise Directory), dial 301-496-4000 for assistance in completing your call.

2. From long distance points: To persons who call you long distance, give your number as area code 301, then either (480, 451, 402, 443, 594, 435, 496, or 827) + the remainder of the number.

3. To make Long Distance Calls: To make an official call within the United States (including Alaska and Hawaii), Puerto Rico, or the U.S. Virgin Islands, dial 9 + 1 + (area code) + 7 digit number.
For out-of-country, collect, enterprise, and return calls, dial 0 for the NIH Operator.

If you have the need for frequent long distance service, check with your AO about having long distance dialing capability added to your telephone. For long distance information, call 9 - 1 - Area Code - 555-1212.

4. Calling Card Long Distance Dialing: Authorized individuals making long distance calls from an NIH office telephone may complete a call without the intervention of the NIH operators. For additional information about using NIH Calling Cards, please visit the Web site for NIH Calling Cards.

5. Conference Calls: Please visit the NIH Web site for Audio Conference Calls

6. To place Toll Free Calls: Dial 9 + 1 + (800, 877, or 888) and the seven-digit number.

7. Backup Telephone System: Instructions for the use of the 214 Backup Telephone System (Red Phones) appears on the Emergency Telephone Numbers List at:
http://www.cit.nih.gov/dnst/DNSTweb/FAQ/emergency.htm

8. Telephone Repair: Report telephone troubles directly to the NIH Telephone Repair Office by dialing 301-402-9935 from any NIH telephone. Please be prepared to provide the following information:
(1) Building
(2) Room Number
(3) Nature of trouble
(4) Telephone number(s) with trouble
(5) Type of telephone instrument
(6) Name, location, and phone number of contact person familiar with trouble

9. Toll free Voice Mail access:
- If you use 301-496-5000 to access voice mail, the toll free number is 1-800-952-7951
- If you use 301-443-8000 to access voice mail, the toll free number is 1-800-345-0981
For additional information visit the NIH Voice Mail Web page


10. Get orgainzational and services information from the NIH Telephone and Services Directory

For a complete list of Centrex features and instructions on how to use the NIH Telephone system, visit the website http://www.cit.nih.gov/dnst/DNSTweb/telephone.html


Call:     
301-496-4357 (301-496-HELP)
E-mail:    helpdesk@nih.gov or Visit NIH Support at:http://support.cit.nih.gov/
E-mail:   Telecommunications Webmaster
TDD/TTY: 1-800-438-8832

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