Quality of Product or Service

 

N/A=Not Applicable     0=Unsatisfactory     1=Poor     2=Fair     3=Good     4=Excellent     5=Outstanding

Unsatisfactory

Nonconformances are jeopardizing the achievement of contract requirements, despite use of Agency resources

Poor

Overall compliance requires major Agency resources to ensure achievement of contract requirements

Fair

Overall compliance requires minor Agency resources to ensure achievement of contract requirements

Good

Overall compliance does not impact achievement of contract requirements

Excellent

There are no quality problems

Outstanding

The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent".

 

 

Cost Control

 

N/A=Not Applicable     0=Unsatisfactory     1=Poor     2=Fair     3=Good     4=Excellent     5=Outstanding

Unsatisfactory

Ability to manage cost issues is jeopardizing performance of contract requirements, despite use of Agency resources

Poor

Ability to manage cost issues requires major Agency resources to ensure achievement of contract requirements

Fair

Ability to control cost issues requires minor Agency resources to ensure achievement of contract requirements

Good

Management of cost issues does not impact achievement of contract requirements

Excellent

There are no cost management issues

Outstanding

The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent".

 

 

Timeliness of Performance

 

N/A=Not Applicable     0=Unsatisfactory     1=Poor     2=Fair     3=Good     4=Excellent     5=Outstanding

Unsatisfactory

Delays are jeopardizing the achievement of contract requirements, despite use of Agency resources

Poor

Delays require major Agency resources to ensure achievement of contract requirements

Fair

Delays require minor Agency resources to ensure achievement of contract requirements

Good

Delays do not impact achievement of contract requirements

Excellent

There are no delays

Outstanding

The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent".

Effectiveness of Management / Business Relations

 

N/A=Not Applicable     0=Unsatisfactory     1=Poor     2=Fair     3=Good     4=Excellent     5=Outstanding

Unsatisfactory

Response to inquiries, technical/service/administrative issues is not effective

Poor

Response to inquiries, technical/service/administrative issues is marginally effective

Fair

Response to inquiries, technical/service/administrative issues is somewhat effective

Good

Response to inquiries, technical/service/administrative issues is usually effective

Excellent

Response to inquiries, technical/service/administrative issues is effective

Outstanding

The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent".

 

 

Compliance With Labor Standards

 

N/A=Not Applicable     0=Unsatisfactory     1=Poor     2=Fair     3=Good     4=Excellent     5=Outstanding

Unsatisfactory

Noncompliance is jeopardizing the achievement of contract requirements, despite Agency intervention

Poor

Overall compliance requires major Agency intervention to ensure achievement of contract requirements

Fair

Overall compliance requires minor Agency intervention to ensure achievement of contract requirements

Good

Overall compliance does not impact achievement of contract requirements

Excellent

There are no compliance issues

Outstanding

The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent".

 

 

 

Compliance With Safety Standards

 

N/A=Not Applicable     0=Unsatisfactory     1=Poor     2=Fair     3=Good     4=Excellent     5=Outstanding

Unsatisfactory

Inadequate safety program/equipment/training is ineffective and jeopardizes the achievement of the contract requirements

Poor

Overall compliance requires major Agency resources to ensure corrective action when safety deficiencies are identified

Fair

Overall compliance requires minor Agency resources to ensure corrective action when safety deficiencies are identified

Good

Safety program/equipment/training and corrective action of safety deficiencies are usually effective

Excellent

There are no compliance issues with safety standards

Outstanding

The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent".

Overall Rating

 

N/A=Not Applicable     0=Unsatisfactory     1=Poor     2=Fair     3=Good     4=Excellent     5=Outstanding

Unsatisfactory

Nonconformances are jeopardizing the achievement of contract requirements, despite use of Agency resources

Poor

Overall compliance requires major Agency resources to ensure achievement of contract requirements

Fair

Overall compliance requires minor Agency resources to ensure achievement of contract requirements

Good

Overall compliance does not impact achievement of contract requirements

Excellent

There are no problems

Outstanding

The contractor has demonstrated an outstanding performance level that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent".