The FCC makes it convenient to file a complaint. Complaints can be
filed electronically, by e-mail, by postal mail or by fax. Choose
one of our three categories below (General, Slamming
or Indecency and Obscenity)
for information on complaint filing.
General Complaints: wireless and wireline telecommunications
issues, cable, broadcasting and telecommunications accessibility
issues. When not filing electronically please remember to include
this information.
Indecency and Obscenity complaints, click
here.
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* Electronically:
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USE FORM 475
for general telephone complaints such as billing disputes, cramming,
wireless questions, telephone company advertising practices, paging
services, unsolicited telephone marketing calls and faxes, and
accessibility by persons with disabilities to telecommunications
equipment and services:
Privacy information for Form 475
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* Postal Mail:
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Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554
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* E-Mail:
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You can send a complaint to fccinfo@fcc.gov
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* Phone:
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Toll Free: 1-888-CALL-FCC (1-888-225-5322) voice,
1-888-TELL- FCC (1-888-835-5322) TTY. Our Consumer and Mediation
Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET
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* Fax:
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Toll-Free: 1-866-418-0232
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We need the following information when you file a
general complaint with the FCC:
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Your name, address and the telephone number or numbers involved with your
complaint; (if telephone related)
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A telephone number where you can be reached during the business day;
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Specific information about your complaint, including the names of all companies
involved with your complaint;
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Names and telephone numbers of the company representatives that you
contacted, the dates that you spoke with these representatives, and any
other information that would help process your complaint;
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If telephone related, include a copy of the bill(s) listing the
disputed charges;
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What type of resolution are you seeking?
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Slamming Complaints: When Your Phone Service Has Been
Switched Without Your Authorization. For information on slamming click here.
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Several States have "opted-in" to
administer the FCC's slamming complaint rules. If your state is
listed below, click on the state to get information on how to file
your complaint with your state PUC.
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If your state is not listed above you may file with the FCC through
any one of the following four methods:
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* Electronically:
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In order for your Slamming complaint to be processed through our FORM
501, we must have an electronic version of the phone bill(s) or a welcome
letter/package, showing the name of the alleged unauthorized phone company and the
disputed charges, included with your electronic submission.
USE FORM 501.
Privacy information for Form 501
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When not filing electronically please remember to
include this information. You also may "print and mail"
the form 501 and mail the printed version of the form along with paper
copies of your phone bill (s) or welcome letter/package.
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* Postal Mail:
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Federal Communications Commission
Consumer & Governmental Affairs Bureau
Slam Team, Room 5-A-729
445 12th Street, SW
Washington, D.C. 20554
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* E-Mail:
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You can send a complaint to slamming@fcc.gov.
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* Fax:
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(202) 418-0035, Attn: Slam Team
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What We Need From You If You Are NOT Filing Electronically:
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We need the following information when you file a
slamming complaint with the FCC:
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your name, address and phone number
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phone number(s) that was allegedly slammed
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your e-mail address, if applicable
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name of the phone company that allegedly slammed
you
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name of your authorized local phone company
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name of your authorized long distance company
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a brief statement of the facts
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COPIES of your phone bill showing the name of
the alleged unauthorized carrier and the disputed charges. (Important:
if you file by e-mail or electronically, your bill must be attached,
electronically, to your complaint. Otherwise, you can file by letter
or fax and attach paper copies of your bill)
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whether or not you have paid any of the disputed
charges
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