Call Splashing (PDF format) Charges On Your Phone Bill (PDF format) New "Single Bill" Fees on Phone Bills   (PDF format) Understanding Your Telephone Bill   Cramming: Unauthorized, Misleading, or Deceptive Telephone Bill Charges (PDF format) Hang Up On High Public/Pay Phone Rates   Your New Relationship With Your Phone Company - "Detariffing" (PDF format) Five Things Consumers Should Know about Detariffing (PDF format) 900 Number Pay-Per-Call and Other Information Services (PDF format) What is a Toll Free Number and How Does It Work?   Pre-Paid Phone Cards: What Consumers Should Know   Calls Made From Payphones (PDF format) Accessibility of Digital Wireless Phones to Individuals with Hearing Disabilities NEW (PDF format) Dial 7-1-1 for Telecommunications Relay Service NEW (PDF format) Telecommunications Relay Service   Payphone Relay Service   Sec. 255 - Telecommunications Access for People With Disabilities   Hearing Aid Compatibility Compliance For Telephone Equipment   Universal Service Fund Increases: What Every Consumer Should Know (PDF format) The FCC’s Universal Service Support Mechanisms (PDF format) The FCC’s Universal Service Program for Low-Income Consumers (PDF format) The FCC’s Universal Service Program for Rural Health Care Providers (PDF format) The FCC’s Universal Service Program for Schools and Libraries (PDF format) Promoting Telephone Service In Indian Country (PDF format) New eligibility Rules for Lifeline and Link-Up Support on Tribal Lands NEW (PDF format) Access Charge Reform (PDF format) Voice Mail Fraud - Beware NEW (PDF format) Careless Dialing Can Cost You Money (Fat Finger Dialing) (PDF format) 809 Phone Scam - Beware - ALERT (PDF format) Don't Fall for the 90# Telephone Scam (PDF format) Predictive Dialing: Silence on the Other End of the Line (PDF format) Mexico Collect Call Scam (PDF format) Slamming - When Your Phone Service is Switched Without Your Permission   Unwanted Faxes: What You Can Do (PDF format) Unwanted Telephone Marketing Calls (PDF format) FCC Establishes National Do-Not-Call Registry NEW (PDF format) Beware of Telemarketing Scam NEW (PDF format) Calling 911 From Your Wireless Phone NEW (PDF format) 2-1-1 Directs Consumers to Essential Community Services NEW (PDF format) Inmate Telephone Service (PDF format) Caller ID   Voice Over Internet (VoIP) NEW (PDF format) Understanding Cell Phone Coverage Areas NEW (PDF format) Wireless Local Number Portability NEW (PDF format) Wireless Phones at Gas Stations NEW (PDF format) Wireless 911 Services   Surcharges for International Calls to Wireless Phones NEW (PDF format) Cell Phone Fraud (PDF format) Mobile Phones and Health Concerns (PDF format) Human Exposure to Radiofrequency (RF) Fields from Mobile Vehicle Mounted Antennas   What You Should Know About Wireless Phone Service NEW   Use of TTY Devices with Digital Wireless Phones NEW (PDF format) Human Exposure To Radio Frequency Fields: Guidelines For Cellular And PCS Sites   Recording Telephone Conversations NEW (PDF format) Accidental 9-1-1 Calls From Wireless Phones Pose Risk to Public Safety NEW (PDF format) When Your Wireline Telephone Company Files for Bankruptcy (PDF format) What Your Telephone Company Knows About You (And Controlling How They Use It) (PDF format) Interference to Telephones   Information About Your Carrier

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Broadcasting

Program Background Noise and Loud Commercials NEW (PDF format) Broadcasting False Information NEW (PDF format) Obscene, Profane and Indecent Broadcasts   Contests, Lotteries, and Solicitation of Funds (PDF format) FCC and Freedom of Speech (PDF format) Complaints about Broadcast Journalism (PDF format) Complaints about Broadcast Advertising (PDF format) The AMBER Plan NEW (PDF format) FCC's Review of the Broadcast Ownership Rules NEW Broadcast and Cable EEO Rules and Policies NEW (PDF format) Interference   Religious Programming (Religious Broadcasting Rumor Denied) (PDF format) The Emergency Alert System (EAS) (PDF format) Accessibility of Emergency Video Programming to Persons with Hearing and Visual Disabilities (PDF format) Cancellation, Rescheduling or Refusal of Television Programs   Low Power Television (LPTV) Service NEW   Digital Television (PDF format) Compatibility of Cable TV and Digital TV Receivers - "Plug-and-Play"  NEW (PDF format) V-Chip (PDF format) Public Television Stations in the Digital Age   Video Description (PDF format) Closed Captioning (PDF format) Children's Educational Television (PDF format) Interception and Divulgence of Radio Communications NEW (PDF format) Digital Radio - The Sound of the Future NEW   Beware of Low Power FM Radio Scams (PDF format) Radio Call-In, "Shock Jock", or "Open Mike" Programs   Low Power FM Radio (LPFM)

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Cable, Satellite Dishes, etc.

Choosing Cable Channels NEW (PDF format) Deregulation and Cable NEW (PDF format) Satellite Home Viewer Improvement Act (SHVIA) of 1999     Consumer-Owned Satellite Dishes and Other Antennas   How To Prevent Viewing of Objectionable Television Programs   Record Retention & Subscriber Privacy   Cable Signal Leakage   Subscriber Signal Quality Standards   Cable TV Rates NEW (PDF format)

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Internet

The FCC does not regulate the Internet or Internet Service Providers (ISP). You may contact your state consumer protection office or if there is possible fraud involved, you may contact the Federal Trade Commission or the Department of Justice's Internet Fraud Complaint Center.

High Speed Internet Access - Broadband NEW (PDF format) IP Relay Service (PDF format) Internet Modem Switch Scam   (PDF format) Unauthorized Equipment Sold on the Internet (PDF format) Children's Internet Protection Act   Voice Over Internet (VoIP) NEW (PDF format) CAN-SPAM Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003  NEW (PDF format) Wireless Broadband   NEW (PDF format)

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International

Arabic Chinese English French German Hebrew Hindi Japanese Korean Russian Spanish Tagalog Vietnamese

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Other Consumer Information

About the FCC: Consumer Facts   Communicating During Emergencies (PDF format) FCC Chairman   FCC Licensing and Regulatory Fees   Filing an Informal Complaint with the FCC is Easy (PDF format) Freedom of Information Act How to File a Comment   Guidelines for Filing Paper Comments   How to Comment Electronically

last reviewed/updated on 10/05/04