Division of Clinical Quality

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A Continuous Quality Improvement Initiative

The mission of the Health Resources and Services Administration’s (HRSA) Bureau of Primary Health Care (BPHC) is to increase access to comprehensive primary and preventive health care and to improve the health status of underserved and vulnerable populations. Actualizing this mission demands developing and modeling innovative strategies that will ensure the highest quality health care for these populations. The Quality Center was created to provide a coordinating point for quality-oriented activities.

This website promotes resources for quality improvement. The Quality Tools available are organized around the improvement aims described in the Institute of Medicine report, Crossing the Quality Chasm: A New Health System for the 21^st Century - http://www.nap.edu/catalog/10027.html?onpi_webextra3, which challenges the health care system to be:

• Safe - avoiding injuries to patients from the care that is intended to help them;
• Effective - providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit;
• Patient-Centered - providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decisions;
• Timely - reducing waits and sometimes harmful delays for both those who receive and those who give care;
• Efficient - avoiding waste, especially of equipment, supplies, ideas and energy;
• Equitable - providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socio-economic status.

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